Hello all,We have been having some instances of agents complaining of being put into "Ready" state when they did not put themselves into Ready. They claim they are in Not Ready and poof they are ready out of no where and receive a call.Are there any ...

Hello,Here is my scenario.UCCX 7.0 Call Manager 7.0(1)On occasion we get feedback from our agents that they receive an ACD call and when they answer no one is on the other end but the call is still active like there is someone there but they can not ...

Hello all,We just started receiving DB connection errors when trying to login to the Historical reports.the error says: "All available connections to database server are in use by other client machines. Please try again and check the log file for err...

Is it possible when forwarding a call offnet to say a cell phone or home phone thatif the caller does not answer or it is busy to pull that call back to the Voice Mail system to the uservoice mail box?We are using Call Manager 7.1.3Unity 7.1.3Is mobi...

Hello all,Is there any documentation out there for creating an ODBC connection to the UCCX DB for the purposes of a custom made wall board. Is this possible? Are there any possible drawbacks.UCCX 7.0(1)SR05_Build504Thanks for any iformation you can p...