We have a CUCM, PCCE, and agents with Spok integration and Telstrat call recording.  we have complaints of dropped calls or hangups.  in call traces we normall see a "bye" but both parties insist they are being hung up on.  I found the following and ...

Need to find the mailbox for this.  It sends me an email but it's not my mailbox.  I must have set something up at some point to notify me.  How do I find the mailbox?

We are trying to utilize an E&M card for overhead paging port instead of fxs port.  Has anyone used E&M ports for this?