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Hi,Can I install CCX free 5 agent software which is coming with CCM6 bundle on seperate server, IF yes pls give the details of server config & necessary config on CCM+CCX.Thanks in advanceNaga
Hi,Here we have cisco unity server, we need to create voice mail if call goes to no answer. but this VM should be accessible by all users with their DN. so DN will be multiple but only one common VM and diff pass for user (agents). Is it possible. An...
Hi,I have one doubt on license file for Unity4.2.1 demo version, Is it require license file ? or it will work by default after installing the server.Pls its very urgent...Waiting for the details..RegardsNaga.
I need a configuration steps to integrate IPCCX5.0 with CCM6.0.Assume that we have 2 toll free number with 2 skills & need to assign1st toll free - 1st skill 2nd toll free - 1st & 2nd skill.Need overall concept to operate mini call centre.Thanks in a...
Hi,We have CCM 4.2 & IP Phone 7940, 7911, 7905. Done the config of IP phone services like [ features menu> IP Phone services> created my address book service, created 3 prarameters(User ID, User PIN, Predial). Then crated 1 user at user menu with PIN...
Hi Jkunckle,As per cisco doc, the URL for IP Phone agent is same for all ver.Procedurehttp://xxx.xxx.xxx.xxx:yyyy/ipphone/jsp/sciphonexml/IPAgentInitial.jspThe xxx.xxx.xxx.xxx represents the IP address of the machine where the Cisco Desktop Service i...
Hi dvanzee,I have shown the calls are in queue to the customer on CUCCX5.x with the use of Real time reporting Tool. Which is a plug-in option available in CRS application. I think the same will available in IPCC4.0.5.I have enclosed the doc of CUCCX...
