I have a single user's device that is unregistering and registering every minute or so with a reason=23. is this network related? ccm: 24282: PVAAPGA437ES058.snv.net Oct 06 2021 17:21:17.991 UTC : %UC_CALLMANAGER-3-EndPointUnregistered: %[DeviceName=...

Currently we are using PCCE 12.5 in our environment and I've been asked if there are any available API's for CUIC.  I know in previous versions there aren't any available and I've searched and have not found any for this version.  Does anybody have a...

Can someone explain the difference between HoldTime and IncomingCallsOnHoldtime and is one included or a part of the other?Here is a scenario as to the question. Scenario:  If an agent places an incoming caller on hold and uses another line to make a...

Is it possible to pull a report from ICM a list of all the ICM scripts and their associated phone numbers and call types?