Hello Ricardo,The only thing I see in the admin guide for supervisor access refers to system/system parameters/application parameters supervisor access. Does this grant supervisors the writes to modify skill groups changes or just read? Thanks in ad...

You need to download eclipse with the built in web tools in order to open the wsdl file. http://www.wmusers.com/forum/showthread.php?t=13278

What are you using as a transcoder? You need to have a transcoder available in the media resource list in order to transcode from 711 to 729

I don't believe there is a way to actually mute the phone but you can increase the timeout value so the speaker phone takes longer to go off hook in either enterprise or service parameters.