Hi Joe, I'll see if I can check this out in our lab. Can you send me the show version of the 1841 device, and also let me know the configuration you have on the interface with the ip helper address please? Best regards, Shane ... View more

Hi Lamine, The official installation guides for NAM software can be found here: http://www.cisco.com/en/US/products/sw/cscowork/ps5401/prod_installation_guides_list.html Is this what you are looking for? Cheers, Shane ... View more

Hi Tommy, This discussion forum probably isn't the place to find an answer for this question. Consider going to the switching discussion forum instead. This can be found here: https://supportforums.cisco.com/community/netpro/network-infrastructure/switching?view=discussions Cheers, Shane ... View more

Hi Dante, To be honest I'm not that familiar with the CME itself. If it has it's own ip address, then add the device to LMS, like you did with your other devices, so that it is managed by LMS. Then perform a data collection on the device. If it gets that far without a problem. Open the topology map and check to see if the device is showing up green. If everything shows up well, then it will be supported. If it doesn't show up or shows up red, then unfortunatelyl it is not supported. The list of supported devices does not mention CME, hence I'm a bit wary on whether or not it is supported. Ordinarily a device not being listed means it's not supported. The lists of supported devices can be found here: http://www.cisco.com/en/US/products/ps11200/products_device_support_tables_list.html Best regards, Shane ... View more

Hi James, You're welcome. Glad I could help. Best regards, Shane ... View more

Hi Dante, For LMS to discover the ip phones as ip phones, it is necessary to manage the callmanager that the ip phones are associated with. If you don't have a call manager set up, then the ip phones will be treated as users instead of devices. Best regards, Shane ... View more

Hi adamgibs7, The procedure outlined in the link you mention is the correct procedure. http://www.cisco.com/en/US/docs/net_mgmt/network_analysis_module_software/4.1/switch/configuration/guide/advcfg.html#wp1035516 howeverhere is the upgrade procedure as documented for nam 5.1: http://www.cisco.com/en/US/docs/net_mgmt/network_analysis_module_software/5.1/switch/configuration/guide/advcfg.html#wp1035516 for the documentation in general on the nam: http://www.cisco.com/en/US/products/sw/cscowork/ps5401/tsd_products_support_series_home.html and for the release notes specifically: http://www.cisco.com/en/US/products/sw/cscowork/ps5401/prod_release_notes_list.html Best regards, Shane ... View more

Hi James, That link is for a much older version of LMS. In LMS 4.0 you need to use the script outlined in this link for changing the hostname: http://www.cisco.com/en/US/docs/net_mgmt/ciscoworks_lan_management_solution/4.0/user/guide/admin/appendixcli.html#wpxref57623 I would strongly recommend reverting your earlier changes. Then ensure everything is working correctly with the old hostname prior to using the above procedure for changing the hostname. Best regards, Shane ... View more

Hi Ivan, The bgp table version number is a Cisco software (ios/iox) specific implementation. It's not part of the RFC. Therefore it cannot be retrieved via snmp. Best regards, Shane ... View more

Hi Edward, I'm not aware of any such bug with ISC that could cause the server to reboot. The application is thoroughly tested prior to release and so would catch this kind of thing. Can you confirm the exact hardware you are running on your server please? Also, have you tried running it on a different server to rule out something else on the server that could be causing this? Best regards, Shane ... View more

Hi, The only patch available for the nam is the ssl/crypto patch. This will be needed for certain aspects of snmpv3 (authpriv). To see what is going on with the communication, I would first verify if you can manually do an snmpwalk using your snmpv3 configuration on the switch. To manually perform an snmpwalk we in TAC use the  net-snmp tools. If you don't have it downloaded already you can use this link http://www.net-snmp.net/ . If you can confirm that it's working fine using these tools, and that you have the same configuration set up in the nam but the problem still persists, then I would recommend opening a TAC case to dig into it further. Shane ... View more

Hi, It is ok to install CUOM and CUSM on the same server. See the guidelines here for the minimum hardware requirements: http://www.cisco.com/en/US/docs/net_mgmt/cisco_unified_operations_manager/2.3/installation/guide/prereq.html#wp1124344 In regards to licensing, if you have a license for CUOM 2.2, then the same license file is valid for license 2.3, so you won't need to purchase a new one. If you decide to install CUOM and CUSM on a different server though you will need to have the license migrated to that server. The license is tied to the mac address of your server. You can contact licensing@cisco.com to have the license migrated if needed. Best regards, Shane ... View more