Can I include the break times in the days of the week in the, say, schedule.xml file in UCCX? Like for example:M, T, Th, F Morning: 9 AM - 11:45 AMBreak Time: 11:45 AM - 1 PMAfternoon: 1 PM - 3:45 PM
Hi! Let's say, a caller presses 1 for the call to go a particular DN in CUCM using the call consult transfer step. If the call is not answered, then the call will go back to UCCX and hunt for an available Finesse agent using the CSQ feature. This ...
Hi Jonathan,Thank you so much for your reply. So, for example, I would like to inserta break time from 11:45 am through 1 pm in the below, how do I do that?09001545
