Including Break Times in Days of Week

[AureaHawkins7741]

Can I include the break times in the days of the week in the, say, schedule.xml file in UCCX? Like for example:

M, T, Th, F 

Morning: 9 AM - 11:45 AM

Break Time: 11:45 AM - 1 PM

Afternoon: 1 PM - 3:45 PM

[Jonathan Schulenberg]

Is that possible? Yes, absolutely.

Is there an off-the-shelf script that you can copy/paste? Not to my knowledge.

If I were building this, I would create an XML schema that allows for multiple time periods, each with a state (e.g. open, closed, break, staff meeting, etc.) so you can react accordingly in the AEF script. Also be careful to account for a no-match scenario if someone makes a mistake and leaves a gap between time periods in the XML file.

[AureaHawkins7741]

Hi Jonathan,

Thank you so much for your reply. So, for example, I would like to insert
a break time from 11:45 am through 1 pm in the below, how do I do that?

0900
1545

[Thomas G. Johannesen]

What version of CCX are you running.

Can't you use the built in Calender in UCCX

[AureaHawkins7741]

Yup, this is helpful. I think this is gonna solve my problem. Thank you!

[Thomas G. Johannesen]

Good to hear