Is it possible , in IPCC Express Premium, via a CRS script to adjust a CSQs Minimum Competence based on a reporting stat. Say for instance the wait time has increased to two minutes can you drop the skill level from 8-5 to allow for increased agents...

We are running CM 4.0 and I need to programmitically update the Voice Mail Profile for users on an on demand basis, I can run a batch process at night or whatever it takes.What type of interface can I use to write to Call Manager?Any help would be a ...

Can you make a desktop agent interact with a VG248 port, and change agent status, and route calls to it.

I am trying to setup desktop agents, and get the folloing error, when they try to logon:Unable to log into the RASCAL server. Call recording and agent statisticis will be unavailable.After that I get agent can not log in. Any ideas, IP phone agents...

I am very new to this...I am trying to connect a remote pix 501, through a cable modem, to my vpn 3000.I can connect the vpn 3000 fine with the client software, I have made a group for remote hardware access, when I go vpnclent enable, I can get no w...