Hi! Had the same issue. The solution was that I had to enter login name as administrator@mylab.lab It worked for me. Hope this helps. ... View more

Hi Thiago Luiz Trude, I've got the same error. Could you share what have you done to fix the issue? ... View more

Hi, everyone.  We had the same issue. It was solved after TAC recommendation to reset router: 1)      On the Router server in a command window run the rttest utility. C:\Users\Administrator>rttest /cust CustomerInstance You will see a prompt similar to the following RTTEST Release 9.0.1.0 , Build 1454 rttest: 2)      At the rttest: prompt run the command "exit_router". PS. Be careful, this restarts both routers simultaneously and therefore call center is dead for about a minute. ... View more

Dear Chavdar_Baramov,  Thank you for your prompt reply. I've already opened the case, thus I'll wait for an official TAC recommendation. But I'll keep your suggestion in my mind, thank you. -- Best regards, Igor Zatsarevnyy ... View more

Dear Victor, I've faced the same issue. If you managed to solve it i'd be very grateful to see the solution. Thank you in advance, Igor. ... View more

Oleh, thanks a ton! That VRU missing was my problem. Well done. ... View more

Hi, As workaround you may try to open some web-page (as a Part of CRM system for example) after the conversation is finished. And Agent may put all the information there. It looks quite useless to make it as you described: there is no further build-in functionality to analize that custom information. You need something like CRM to integrate with. -- best regards, Igor ... View more

Hi, from what I head from official Cisco representatives, and from my own practice - no. There is the following in Cisco UCCX9 SRND: "Cisco Desktop Services provide Cisco Agent Desktop (CAD) and IP Phone Agent (IPPA) for agent use, and Cisco Supervisor Desktop (CSD) for supervisor use." -- best regards, Igor        ... View more

Fixed. The problem was in certificate. It must be installed in a right way as follows: Install your certificate Procedure Step 1  Click Certificate Error to the right side of the address bar. Step 2  Click View Certificates. Step 3  Click Install Certificate as shown in Figure 1. Figure 5. Install certificate Step 4  Click Next as shown in Figure 2. Figure 6. Certificate import wizard Step 5  Click the Place all certificates in the following store radio button as shown in Figure 3. Figure 7. Browse and select certificate Step 6  Click Browse and select Trusted Root Certification Authorities as shown in Figure 3. Step 7  Click Next as shown in Figure 3. Step 8  Click Finish as shown in Figure 4. Figure 8. Certificate selection completion Step 9  Click Yes as shown in Figure 5. Figure 9. Security warning Step 10  Click OK as shown in Figure 6. Figure 10. Certificate import successful message Step 11  Click OK. -- best regards, Igor ... View more

Good day. Faced the same problem in UCCX 9. And fixed it by creating users with apropriate rights as described here: http://josonone.blogspot.com/2011/11/uccx-configuration.html UCCX - Application Users Three Application Users on CUCM need to be configured for UCCX and CUCM to interoperate. UCCX_AXL - Unified CM Administrative XML Layer User         The  Cisco AXL Web Service must be enabled to allow other appliances or applications to request from AVVID or the Administrative XML Layer. This access will allow certain methods (list, add, update, get, remove) when those other applications access the CUCM database. This is a great way to get read access to users, phones, features, settings, permissions, etc. within the CUCM database.         To utilize the AXL Database API, an Application User will need that specific Role. However, by default, there is no User Group with the AXL Database API role configured, so you'll have to set up a new User Group. Go to User Management > User Group and click Add New For the Name type in "Standard AXL API Users" In the top right corner under Related Links select "Assign Role to User Group" and click Go Click on "Assign Role to User Group" and Add "Standard AXL API Access" Click Save Go to User Management > Application User and click Add New For the Name type in "UCCX_AXL" Click on "Assign Role to User Group" and Add "Standard CTI Enabled" Click Save UCCX_CTI - Unified CM Telephony User         The Cisco Contact Center Express Telephony Integration Protocol (CTI) is a TCP/IP socket based message protocol that can receive event information for UCCX agents and calls. It is used to provide agent and call control, call information and call statistics. Go to User Management > Application User and click Add New For the Name type in "UCCX_CTI" Click on "Assign Role to User Group" and Add "Standard CTI Enabled" Click Save UCCX_RMCM - Resource-Manager Contact-Manager Provider User       The Resource Manager - Contact Manager (RmCm) allows the monitoring of agent's phones, routing/queueing of calls, control of agent states and management of historical reporting. Go to User Management > Application User and click Add New For the Name type in "UCCX_RMCM" Click on "Assign Role to User Group" and Add "Standard CTI Enabled" Click Save Hope this would help someone. ... View more

Here is the link: www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crm_connector/crm8_5/referen ce/guide/cti852sb.pdf ... View more