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We currently have a set up where we're using our proprietary admin application to perform Silent Monitoring on our agents via TAPI. We have a single TSP configuration for our engineers to use for testing and verification that owns all the lines our ...
I'm in the last legs of implementing silent monitoring. Currently, I have our local app running as a TAPI application user. The application user owns two TAPI lines: the monitor and one agent line. Whenever I attempt to monitor the agent line, the...
Hi all, I'm in the middle of trying to implement silent monitoring. Everything seems to be in place except for the identifier for the line I'm trying to monitor. According to this page of the documentation, I have to pass "the permanent lineID of t...
I'm in the process of trying to implement silent audio monitoring for a call center that I work with. We currently have Cisco Unified Call Manager 11.5 and we want to leverage that to also allow for silent monitoring of agents by their supervisors. ...
I’m trying to iniate a silent monitoring session using TAPI in my admin C#/.NET application. After creating the CCiscoLineDevSpecificStartCallMonitoring object and filling in the parameters, the call to lineDevSpecific consistently returns the LINEER...
Thanks @Alexander Stevenson! I ended up finding out that the line identifier I needed was in fact the Permanent Line ID from the LineDevCaps struct. Thank you!
That's good to know. Thank you. Currently, what we have is a C#/.NET application, but the TAPI files and managers are in lower levels of the code, specifically in C++ files which we compile to .dll in order to access them via the higher levels of th...
