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- About kvancoil
05-29-2019
kvancoil
Member since
12-03-2009
Cisco Employee
07-13-2017
04:34 AM
Hi,
The files you are trying to upload are not supported, we require the diagnostic log archive that you download from the web admin.
Could you give that a try and let us know?
Thanks,
Kristof
... View more
07-05-2017
05:02 AM
Hi Hoke,
Could you check again now, we just pushed a fix for an issue that could cause this. If the issue is still present please contact me so we can get this fixed for you.
Best Regards,
Kristof
... View more
Created by
kvancoil
in Collaboration, Voice and Video Documents
in Collaboration, Voice and Video Documents
04-07-2017
04:59 AM
04-07-2017
04:59 AM
At the moment we don't have support here for CUBE, in our next release we are planning to add CUCM and Cisco Meeting Server support. We are already working on CUBE support but it is not finished yet.
... View more
Created by
kvancoil
in Collaboration, Voice and Video Documents
in Collaboration, Voice and Video Documents
09-02-2016
10:25 AM
09-02-2016
10:25 AM
Documentation has been moved to Collaboration Solutions Analyzer Documentation
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Labels:
07-27-2016
01:07 PM
Hi Greg,
Thanks for the feedback, we don't have any immediate plans to make the tool available for offline use; would this be to analyze logs on deployments where internet access is not allowed?
We are working on releasing more features (such as analyzing also MRA logins and SIP Registration sessions), I hope we will be able to release that soon.
Best Regards, Kristof
... View more
07-26-2016
11:21 PM
Hi Greg,
1. That is correct: you just start the logging (this will set the correct debug levels), do the test, stop the logs and download them. You can upload the archive that you downloaded to the tool.
2. You don't have to update any log levels, this is taken care of in the background when you start the logs. I will update this section in the document to have it more clear, thanks for the feedback.
Could you send me the archive which is not giving any output so we can investigate: kvancoil@cisco.com
Best Regards,
Kristof
... View more
Created by
kvancoil
in Collaboration, Voice and Video Documents
in Collaboration, Voice and Video Documents
04-14-2016
11:41 PM
04-14-2016
11:41 PM
Expressway SIP Call Analyzer
Expressway SIP Call Analyzer
Tool Description
This tool helps you analyze SIP call in the diagnostic logs from Expressway and VCS. It provides an overview of all the SIP Calls present in the logs as well as all the RTP Streams (when a packet capture is present in the archive):
For each call additional details are provided, such as:
Calling and Called Party information
Routing information (inbound and outbound zone used)
Duration, Disconnect Reason
The relevant RTP streams for each call leg are shown including selected coded, total number of packets, packet loss
The complete SIP signaling flow is available as well as a detailed view of each SIP Message by clicking on SIP message you are interested in:
The icons indicate what is advertised in the SDP (audio, video, content, encryption capabilities,...); if you hover over the icons you can see more details on this:
Some diagnostic checks and actions to resolve are suggested
Ability to export the signaling and media to a pcap file, which can be used for further analysis in Wireshark enabling users to make use of the advanced tools in Wireshark (the signaling is always exported as UDP)
Tool developers:
Kristof Van Coillie - Technical Leader Services Vladimir Sidimak - TAC Engineer Necati Cehreli - TAC Engineer
Customer Use Cases
Analyzing diagnostic logs and packet captures can be time consuming and difficult as you need to find the call you are interested among possibly hundreds of other calls. This tool gives you a quick overview of all the SIP Calls, provides you useful information and shows you the relevant messages.
It helps to troubleshoot:
Failing Business To Business Calls
Failing MRA Calls
Failing calls for endpoints registered on VCS
Registration issues (by exporting all the SIP messages to pcap)
Technology
Cisco Expressway Cisco Video Communication Server
Guidelines
How to use this tools:
Upload the diagnostic log archive and click on Analyze
Click Analyze
An overview is given of all SIP Calls found and all RTP Streams found
When selecting a call additional information is displayed for this call and you can switch between the different tabs to see the call details, the SIP signaling, issues found (when applicable)
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Labels:
09-01-2011
11:00 PM
Hi Ivan, Recovery cd is used for system check only, you can not install using this cd. You can also not download bootable/installable media from cisco.com. To get these you either have to order them through PUT or maybe your account team can help as well. Please mark this topic as answered if case your questions are answered. Thanks, Kristof
... View more
09-01-2011
05:27 AM
I just tried the same in my lab and it worked fine; on cucm is the device changed to sip? Some more questions: - what do you see in the status messages on the screen - what sccp firmware was the phone running - what sip firmware is configured - what cucm version are you using - would it be possible to get a sniffer trace Thanks, Kristof
... View more
Created by
kvancoil
in IP Telephony and Phones
in IP Telephony and Phones
09-01-2011
05:15 AM
09-01-2011
05:15 AM
You are welcome, glad to hear it is working now. I thought this link might be useful as well for some more details on dial-peer matching on IOS: http://www.cisco.com/en/US/tech/tk652/tk90/technologies_tech_note09186a008010fed1.shtml If the issue is solved, please mark this topic as 'answered' Thanks, Kristof
... View more
09-01-2011
04:54 AM
Hi Johan, As you found out you can not use translation pattern on inbound dial-peers when using overlap receiving; the reason for this is that IOS needs to allocate memory for the call and it 'matches' already a dial-peer with the first part of the called number and here your translation pattern does not match. Thanks, Kristof
... View more
Created by
kvancoil
in IP Telephony and Phones
in IP Telephony and Phones
09-01-2011
04:46 AM
09-01-2011
04:46 AM
Based on the debugs you are using dial-peer 300 as outgoing dial-peer: 018520: *Sep 1 13:58:09.355 EEST: //707/1CEB33D08732/CCAPI/ccIFCallSetupRequestPrivate: Interface=0x2B365554, Interface Type=3, Destination=, Mode=0x0, Call Params(Calling Number=99604416,(Calling Name=)(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed), Called Number=22266100(TON=Unknown, NPI=Unknown), Calling Translated=FALSE, Subscriber Type Str=Unknown, FinalDestinationFlag=TRUE, Outgoing Dial-peer=300, Call Count On=FALSE, Source Trkgrp Route Label=, Target Trkgrp Route Label=, tg_label_flag=0, Application Call Id=) This is being sent back to the provider, so you end up in a loop. I checked your show run from your previous post but dial-peer 300 is not in there. Can you check this? Thanks, Kristof
... View more
09-01-2011
04:01 AM
Using the recovery CD you can not install the software itself, you need the install media for that. More information on how to get these can be found here: http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_qanda_item09186a00802262ed.shtml Regarding the licenses you can copy/paste, just make sure that you don't put any additional characters in the file. If any issues our licensing team can always generate the licenses again as well. An alertative is to download them via cli: file list license / file get license Thanks, Kristof
... View more
Created by
kvancoil
in IP Telephony and Phones
in IP Telephony and Phones
09-01-2011
03:54 AM
09-01-2011
03:54 AM
Could you provide some more details: what exactly happens: you have fast busy, no way audio, ... We will also need some more debugs, on the GW (taken together): - debug voice ccapi inout - debug ccsip massages - debug h225 asn1 - debug h245 asn1 On CUCM: http://www.cisco.com/en/US/partner/products/sw/voicesw/ps556/products_tech_note09186a0080094e89.shtml Once we have that together with calling/called number and timestamp we can verify what is happening. Thanks, Kristof
... View more
Created by
kvancoil
in IP Telephony and Phones
in IP Telephony and Phones
08-17-2011
01:46 AM
08-17-2011
01:46 AM
Hi everyone, As this was working before we have raised a new defect to address this: CSCtr77210. However demo licenses are not meant to do upgrades as detailed on the below link: http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cucm/admin/8_5_1/ccmfeat/fslicense.html#wp1156544 " Cisco Unified Communications Manager contains a starter license that you can use to begin new installations of Cisco Unified Communications Manager before you install the production license. Starter licenses, which are available in limited quantities, have no expiration date. You can use starter licenses only for fresh installations; you cannot use them for upgrades or migrations from previous releases. Starter licenses support only one Cisco Unified Communications Manager node and up to 50 device license units. The system overwrites the starter licence when you obtain and upload your production licenses. " Thanks, Kristof
... View more
07-13-2017 04:34 AM
Hi, The files you are trying to upload are not supported, we require the
diagnostic log archive that...
07-05-2017 05:02 AM
Hi Hoke, Could you check again now, we just pushed a fix for an issue
that could cause this. If the ...
Created by
kvancoil
in Collaboration, Voice and Video Documents
04-07-2017 04:59 AM
04-07-2017 04:59 AM
At the moment we don't have support here for CUBE, in our next release
we are planning to add CUCM a...
Created by
kvancoil
in Collaboration, Voice and Video Documents
09-02-2016 10:25 AM
09-02-2016 10:25 AM
Documentation has been moved to Collaboration Solutions Analyzer
Documentation
07-27-2016 01:07 PM
Hi Greg, Thanks for the feedback, we don't have any immediate plans to
make the tool available for o...
07-26-2016 11:21 PM
Hi Greg, 1. That is correct: you just start the logging (this will set
the correct debug levels), do...
Created by
kvancoil
in Collaboration, Voice and Video Documents
04-14-2016 11:41 PM
04-14-2016 11:41 PM
Expressway SIP Call Analyzer Expressway SIP Call Analyzer Tool
Description This tool helps you analy...
09-01-2011 11:00 PM
Hi Ivan,Recovery cd is used for system check only, you can not install
using this cd. You can also n...
09-01-2011 05:27 AM
I just tried the same in my lab and it worked fine; on cucm is the
device changed to sip?Some more q...
Created by
kvancoil
in IP Telephony and Phones
09-01-2011 05:15 AM
09-01-2011 05:15 AM
You are welcome, glad to hear it is working now. I thought this link
might be useful as well for som...
09-01-2011 04:54 AM
Hi Johan,As you found out you can not use translation pattern on inbound
dial-peers when using overl...
Created by
kvancoil
in IP Telephony and Phones
09-01-2011 04:46 AM
09-01-2011 04:46 AM
Based on the debugs you are using dial-peer 300 as outgoing
dial-peer:018520: *Sep 1 13:58:09.355 EE...
09-01-2011 04:01 AM
Using the recovery CD you can not install the software itself, you need
the install media for that. ...
Created by
kvancoil
in IP Telephony and Phones
09-01-2011 03:54 AM
09-01-2011 03:54 AM
Could you provide some more details: what exactly happens: you have fast
busy, no way audio, ...We w...
Created by
kvancoil
in IP Telephony and Phones
08-17-2011 01:46 AM
08-17-2011 01:46 AM
Hi everyone,As this was working before we have raised a new defect to
address this: CSCtr77210.Howev...
Public Statistics
| Date Registered | 12-03-2009 12:16 AM |
| Date Last Visited | 05-29-2019 12:06 AM |
| Total Messages Posted | 41 |
| Total Helpful Votes Received | 72 |
Helpful Votes From
