Hello,   I am having a strange problem on out customer when the branch fall in STST(Version 9)   On the normal operation We configure 3 Hunt Pilots (2599, 2494 and 2495)   Each of this Hunt Pilots have a group of DN associated as folows: 2599: 2511,2512, 2513, 2514, 2515, 2516, 2517 and 2518 2494: 2423, 2422, 2411, 2413, 2414, 2418 and 2410 2495: 2403, 2463 and 2412.    When the phones register on SRST, we need to maintain this Hunts Working, so we set the Alias command on Call-Manager-fallback as follows ! call-manager-fallback secondary-dialtone 0 max-conferences 8 gain -6 transfer-system full-consult timeouts interdigit 5 ip source-address 99.99.99.1 port 2000 strict-match max-ephones 110 max-dn 250 dual-line system message primary Telefonia em Contingencia alias 1 2599 to 2511 preference 1 alias 2 2599 to 2512 preference 2 alias 3 2599 to 2513 preference 3 alias 4 2599 to 2514 preference 4 alias 5 2599 to 2515 preference 5 alias 6 2599 to 2516 preference 6 alias 7 2599 to 2517 preference 7 alias 8 2599 to 2518 preference 8 alias 9 2494 to 2423 preference 1 alias 10 2494 to 2422 preference 2 alias 11 2494 to 2411 preference 3 alias 12 2494 to 2413 preference 4 alias 13 2494 to 2414 preference 5 alias 14 2494 to 2418 preference 6 alias 15 2494 to 2410 preference 7 alias 16 2495 to 2403 preference 1 alias 17 2495 to 2463 preference 2 alias 18 2495 to 2412 preference 3 translation-profile incoming Chamadas_Embratel_Entrada time-zone 17 time-format 24 date-format dd-mm-yy ! The error that we are hiting is when we call to the Pilots (2599, 2494 and 2495) the phones show some Extensions heve nothing  regarding with the config. I discover that for this three DN, they are the Secondary line for some Ephone-DN when they register in SRST: ephone-dn 1 dual-line number 2405 secondary 2494 name 2405 description 2405 label 2405 preference 0 secondary 9 huntstop no huntstop channel call-waiting beep no cti notify no cti watch ephone-dn 13 dual-line number 2490 secondary 2495 name 2490 description 2490 label 2490 preference 0 secondary 9 huntstop huntstop channel call-waiting beep no cti notify no cti watch ephone-dn 44 dual-line number 2478 secondary 2599 name 2478 description 2478 label 2478 preference 0 secondary 9 huntstop huntstop channel call-waiting beep no cti notify no cti watch ephone-dn 45 dual-line number 2418 secondary 2494 name 2418 description 2418 label 2418 preference 0 secondary 9 huntstop huntstop channel call-waiting beep no cti notify no cti watch Anybody knows why this is happening? ... View more

We are having problems with DN that use translations patterns, on the calling phone, the called Name does not show   Phone A - 3812197   Partition - PT_DN   CSS  - CSS_Site1      PT-DN      PT_Site1_DN   Alerting Name, Display (Internal Caller ID), Line Text Label - User 1   Phone B - 3814389   Partition - PT_DN   CSS  - CSS_Site1      PT-DN      PT_Site1_DN   Alerting Name, Display (Internal Caller ID), Line Text Label - User 2   Phone C - 3843525   Partidion - PT_DN   CSS  - CSS_Site2      PT-DN      PT_Site2_DN   Alerting Name, Display (Internal Caller ID), Line Text Label - User 3 Situation 1 -   For calls between sites the users must use 7 digit pattern - Phone A calls Phone C - 3843525 - Phone C calls Phone A - 3812197 Situation 2 -   In the customer dial-plan, users on the same site can call eachother using 4 digits number - Phone A calls Phone B - 4389 - Phone B calls Phone A - 2197   All the calls are completed fine, but on situation 2, to allow the users dial just 4 digits to another DN on the same Site(same Device pool), we create a Translation Patten with this configurations:     Pattern: [24]XXX     Partition: PT_SITE1_DN     CSS:CSS_SITE1     Prefix Digits: 381   When we dial from phone A to 4329(Phone B), We don't see on phone A the name of Phone B "User 2", even after phone B rings and anwser the call, on phone A just show the dialed number 4389    But If we dial 3814389, on phone A we see the Name "User 2" after dialing the number.    How can we resolve this issue? We tryed to set the fieds on Connected Party Transformations to allowed, but even this way it still not working. Regards ... View more

Hello,   This Customer have a IPCCx version 7.0(1)SR05_Build504.   The CSD are in version 6.6.1.400 and CAD on Version 6.6.1.400   We did not have any Email Deployment on this system.   For some reason, for the agents view on CSD, the supervisor see em Email Busy Icon.   Anyone have some ideias about what can be this? ... View more

Hi All,    When we generate a icd_abandoned_call_detail for almost all calls in this report, the fields: CSQ, Agent Name and Skills get in blank.    But for some calls, it show correctly this fields.    If we generate another report, the icd_common_skill_contact_service_queue_activity_by_interval report. It show all calls filtered by skill.   Any one know why this hapen? Thanks in advance ... View more

Hello All,   We are having problems to access the CCX 5 APPAdmin.   We think that can be some problems with IIS service and whant to Reset it.   Our doubt is: If we reset the IIS Service, what is the impact for Applications and Agents?   If we reset the IIS service the agents will logout or something like that? Thanks in Advance. ... View more