I will need to try this when I encounter this next.

What I found while I was there was you can't use a USB C to A cable.  It must be a C to C cable.  The speakers show up as part of the video device that comes with a C to C connection.  I assume they did this for a reason, what it is I am not sure.

Every figure out what the issue was?

So I would assume that when the Room USB has the optional upgrade to turn it into a Mini, that must disable the IR eye inside the device and hide any possible options for this inside the settings. I have engaged several Cisco employees and really ha...

Does that mean these remotes will not work with the nearly identical room kit mini?  The CTS-RMT-TRC6= that comes with the Room USB, that looks just like the Mini but without the touchpanel...