According to the documentation, cisco provides SSO API to get access token for finesse but i am failed to get access token without login to finesse on browser, having the following errorthen we tried to get the access token using SSO sdk but we are s...

i am unable to call the https://<fqdn>:8445/desktop/sso/token?cc_username=<agentid>&return_refresh_token=true api with my sso agent id having Error: {"errorType":"Request Forbidden","errorData":"","errorMessage":"Request could not be processed since ...