Thanks in advance for reviewing my concern.Simply stated, I have an agent who does not appear on the call center wallboard.  The agent's profile mimics other agents who are already on the wallboard.I am currently investigating the operating to add th...

Hi All, All of our UCCX supervisors can use the supervisor desktop software without any problems, but one particular user just sees a blank screen and the teams drop-down menu and panes are blank. I made sure she is a member of the proper team and h...