UCCX Call Center Agent not on Wallboard

[pettyvl36]

Thanks in advance for reviewing my concern.

Simply stated, I have an agent who does not appear on the call center wallboard.  The agent's profile mimics other agents who are already on the wallboard.

I am currently investigating the operating to add the agent on the wallboard in Cisco Desktop Admin and Cisco Unified CCX Admin.

Any pointers or questions?

Thanks again.

[Chris Deren]

What product do you use for the wallboard? What version of CCX?

How is the display on the wallboard defined, buy individual agents, skills, teams? 

[pettyvl36]

Chris , thanks for asking... I knew I was forgetting something lol.

So I am running version 10.6.1 of CCX and CUCCX (unified intelligence center) for the wallboard.

Currently, the wallboard displays three windows (Total Calls, CSQ and Agent Info) and I would like to add an agents name to the Agent Info window under Agent Report.

The Agent is reflected when I generate a report, but I can not see the Agent under the name section in the window. (see attached)

Thanks again