Xuameng,The video bandwidth during mute issue seems to vary by phone and firmware. I've noticed these numbers even vary from one implementation to another (Call manager 8.5.1 vs 8.6.1a make a difference it seems). Here's some examples i found:These a...
Xuameng, that is not exactly true, this won't resolve issue 1 and 2. All you will have done is given the user the ability to do an all-or-nothing.I have the same issue.The problem is that and admin, or a user, can only dictate that EVERY call is au...
I have a whole new way (as far as i can tell) to light a queue light like a traditional ACD.http://www.youtube.com/watch?v=CCjFlqzLndQBasically place a call to a particular port, and have your agents BLF that port. When the port rings in or is busy, ...
I have a whole new way (as far as i can tell) to light a queue light like a traditional ACD.http://www.youtube.com/watch?v=CCjFlqzLndQBasically place a call to a particular port, and have your agents BLF that port. When the port rings in or is busy, ...
