About Sharath Gudemella

Sharath Gudemella · 07-03-2022

Symptoms Cisco Finesse Not Ready - Call Overlap status is very a very common issue seen on Finesse desktop. Agents miss two calls and they are put in Not Ready - Call Overlap status. This is very likely related to CVP server and it's unreachable tab...

Sharath Gudemella · 07-17-2022

Hello Robert, Can you get me a few more details on what problem you are facing for the multi-line? If you have configured the CUCM PG, Share with me the output from the procmon tool for the device_config also share with me the output of select * from...

Sharath Gudemella · 07-03-2022

Troubleshoot Finesse Call Overlap Issue with CVP Unreachable Destination Table go through the url - https://community.cisco.com/t5/collaboration-voice-and-video/finesse-call-overlap-issue-with-cvp-unreachable-destination/ta-p/4642878

Sharath Gudemella · 06-30-2022

Hello @AnoopKrishnan123 - Adding to the above you can check with not ready reason codes which they are getting moved as well. Either it might be due to connection failure or device timeout. you can get the results by executing the Not ready historic...

Member Since	‎08-19-2021 09:53 PM
Date Last Visited	‎04-24-2026 06:10 AM
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Finesse Call Overlap Issue with CVP Unreachable destination table

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