What version of CUCM and Expressway are you using? Are you using shared lines/multiple lines with the 8841's registering over MRA?   Do we see anything related to this event in Phone console logs?       ... View more

You can configure EtherChannel with channel-group mode on: http://matiiim.blogspot.in/2013/08/uc-cisco-vmware-etherchannel.html Please note that LACP is supported in ESXi 5.5, but only on virtual distributed switches, not the standard vSwitch. In order to use the virtual distributed switch, you must have the VMWare Enterprise Plus license. Refer to the following links: http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=2051307 http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=1010555 http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=2034277 ... View more

Hi Abraham, You can assign Unified Messaging service account in bulk by following the steps given below: 1. Using Bulk Administrator, bulk export Unified Messaging accounts and save as UMExport.csv to your PC. Tools > Bulk Administration Tool > Select Export and Unified Messaging Accounts > Submit.   2. Create two files by copying the data of the User/users whose UM Service account has to be changed as below: a. UMService-ToDelete.csv: Contains the exact data of the user from the UMExport.csv which you will be deleting.   b. UMServie-NewUM.csv: Contains data of the user as below: 'Alias'                                    => 'SubscriberAlias' 'ServiceDisplayName'           => New UM Service Account name 'OptionalServiceAccountID'  => Leave it Blank 'EmailAddress'                      => 'Unified Messaging EmailAddress'   3. Use Bulk Administrator to delete the UM service from the users in UMService-ToDelete file. Tools > Bulk Administration Tool > Select Delete and Unified Messaging Accounts > Submit. 4. Use Bulk Administrator, bulk create UM accounts Tools > Bulk Administration Tool > Select Create and Unified Messaging Accounts > Browse for UMService-newUM.csv > Submit. Regards, Shashank ... View more

The file that you are trying to use for upgrading CER to version 11.0 is a bootable ISO which is used for new installation of CER. Can you download the file UCSInstall_CER_11.0.1.10000-3.sgn.iso and attempt upgrading CER again? ... View more

The CUWL Standard, Enhanced and Enhanced plus licenses are required by CUCM. - You have installed 12 Enhanced Licenses out of which 3 are consumed and 9 are available for use. Enhanced License supports one device, including all Basic devices, plus advanced (voice and video) call control features including desktop and mobile clients. (For example: Cisco 3911, Cisco 3951, Cisco 6941, Cisco 6945, Cisco 6961, Cisco 79xx, Cisco 89xx, Cisco 99xx, Cisco E20, Cisco TelePresence EX60, Cisco TelePresence EX90, third party SIP). - Enhanced Plus supports up to two devices, and including all Enhanced devices. If there are 2 devices associated with single user then it would count towards Enhanced Plus. You don't have Enhanced Plus licenses installed so its showing required -2. - CUWL Standard Messaging and Basic Messaging are required by Unity Connection. There are about 53 CUWL Standard Messaging and 8 Basic Messaging licenses installed. But Unity Connection requires 61 Basic Messaging Licenses to be in compliance. It has got 8 already installed so rest 53 licenses it borrows from higher tier CUWL Standard Messaging. This way it remains in compliance. You can refer to the following document for more information about the License structure in CUCM/CUC 10.x: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_0_1/ccmfeat/CUCM_BK_F3AC1C0F_00_cucm-features-services-guide-100/CUCM_BK_F3AC1C0F_00_cucm-features-services-guide-100_chapter_0100101.html#CUCM_RF_LC43D736_00 ... View more

This is due to a known defect CSCuu49765 which is fixed in firmware version 9.4.2. ES11. You may reach out to Cisco TAC to obtain the latest ES for SCCP firmware 9.4.2 which has this defect fixed in it. ... View more

I don't think there is any WebEx player available for Android platform yet. As an workaround, you can download the ARF file. Open it with the WebEx player on Windows. Under File you will see an option to save it in multiple formats such as MP4 or SWF, unless the person who created this file has disabled that ability. You can then convert it to that format and play it on your Android device. ... View more

This issue related to DNA tools is mentioned in defect CSCtq05954. You can try the following workaround: 1. Deactivate both the DNA services on all CUCM nodes in your cluster ('Cisco Dialed Number Analyzer' and 'Cisco Dialed Number Analyzer Server') 2. Activate "Cisco Dialed Number Analyzer Server" service first. 3. Activate "Cisco Dialed Number Analyzer" service. Try again and check if you still receive that error. If the issue persists, please restart the Cisco Tomcat service on Publisher by running this command from CLI: “utils service restart Cisco Tomcat” Wait for a couple of minutes and then try again. ... View more