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VCS NO RESOURCES AVAILABLE

Chet Cronin
Enthusiast
Enthusiast

I am running VCS 8.8.2 Control and Expressway.

Been working find.  99 percent of calls are H.323 calling via IP , and Alias.

Sometimes the DNS works I.e XXXX@cisco.com or XXX@tryacano.com etc.

 

Problem now is I only have a few Devices registered to the Control and plenty of Traversal and Non Traversal licenses.

But what happens is I keep seeing " No resources available - out of call resources "  when I try to call using the URI format .

Search History shows sometimes it hits the DNS Zone.

Example:  911003@uams.edu or   @cisco.com or @tryacano.com

Any Ideas?

 

I have restarted the servers multiple times.

 

 

Chet Cronin
801-815-3539(USA)
801-815-3539 (AFG)
2 Replies 2

Shashank Mahajan
Cisco Employee
Cisco Employee

Hi Chet,

We need to look into the logs on VCS-C & E to see why the calls are failing.

Could you please gather the diagnostic logs from VCS-C and VCS-E for the failed call? We would need Calling and Called URI along with the timestamp for analysis.

 

Regards,

Shashank

 

Wayne DeNardi
VIP Advisor VIP Advisor
VIP Advisor

These symptoms can be caused by poorly designed/implemented Transforms and Search Rules.   I'd start by performing some test locates on your VCSes and seeing what is happening and which rules/zones/etc are triggering for your URIs that aren't working.

Wayne
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