Hi There,Looking for some advice or perhaps even just a starting point with an issue we are having with our calls. We are finding that when customers are calling into our service and staff place the calls on hold to transfer a call when they complete...

Hi There,Looking for a bit of help. Our organisation are running CUCM version 12.5.1.13900-152. On Friday I was testing out the bulk administration tool as we have a lot of phones on the system where we need to update the Location information for the...

Hi There, Looking for some advice/help. Our service are in the process of gradually moving to IP telephony. Some of the sites have the requirement to be able to use there current analogue phones.  I am trying to set-up a CIsco ATA 191 but not sure wh...