I have seen the technical enablement lab, 27a I believe, that has the altered AA script allowing callers to find a user by dialing their first name instead of last name.  It would be great if both could be presented as an option but there is only one...

Is scheduled backups on the roadmap for CCA?  I just downloaded CCA3.0 and didn't see the option to backup the system on a schedule.  I see there is an option to schedule backups within CUE but is that the same thing?  Does it backup CME and CUE or j...

Just installed a new UC560 and afterwards the customer stated they did not need to dial a 9 to get an outside with their old system and would prefer not to with this system.  I am using CCA2.2.6 and when I try to remove the access code it tells me th...

I just installed a new UC560 for a small call center operation.  There is one bacd created for a group of five users.  These users need a button that allows them to see when the others are logged into the bacd hunt group.  I know I can set a programm...