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I have seen the technical enablement lab, 27a I believe, that has the altered AA script allowing callers to find a user by dialing their first name instead of last name. It would be great if both could be presented as an option but there is only one...
After configuring the onramp service for a customer's inbound faxes they like the service so much they wondered if it could work sending outbound. Everything I have researched for the offramp service indicates that it only allows you to send an alre...
Is scheduled backups on the roadmap for CCA? I just downloaded CCA3.0 and didn't see the option to backup the system on a schedule. I see there is an option to schedule backups within CUE but is that the same thing? Does it backup CME and CUE or j...
Just installed a new UC560 and afterwards the customer stated they did not need to dial a 9 to get an outside with their old system and would prefer not to with this system. I am using CCA2.2.6 and when I try to remove the access code it tells me th...
I just installed a new UC560 for a small call center operation. There is one bacd created for a group of five users. These users need a button that allows them to see when the others are logged into the bacd hunt group. I know I can set a programm...
Steven,I found this thread today looking for a solution to the multiple username issue. The config you posted looks like it would work fine if there are multiple providers. I am dealing with a single provider that requires a different authentica...
I understand CCA only supports onramp with the release of CCA3.0. I alsounderstand there is no CLI support on new UC540 and UC560 systems as ofJanuary 3rd. My question still remains, though, regarding the functionalityof the offramp service. I am ...
Brian,Let me be more clear. I am well aware of the tech lab for onramp/offrampand have configured onramp several times. What I am asking is if theofframp service allows users to send faxes outbound. All I have read aboutthe service is it allows fo...
