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CUE dial by first and last name

rwshaheen
Level 1
Level 1

I have seen the technical enablement lab, 27a I believe, that has the altered AA script allowing callers to find a user by dialing their first name instead of last name.  It would be great if both could be presented as an option but there is only one dialbyname drop-down option.  I assume because there is only one dialbyname option that the ability to dial by both first and last names is currently not a possibility?  Can someone confirm this or know anything to the contrary?

1 Reply 1

Greetings and thanks for the question -  your assumption is correct - because dial by name function does not today accept parameters (first name / last name) in CCA, per the script it can only be either first or last.   A feature enhancement request is currently being considered for CCA but no firm commitment at this point - stay tuned...