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Hi,We are configuring CIM to connect to Office365 via POP3 (port 995) and download the mails. But somehow the error I am getting is:javax.mail.AuthenticationFailedException: Logon failure: unknown user name or bad password.I am able to connect using ...
Hi all,I am using UCCX 9.0.2 in my lab.I have a working Cisco Script Application mapped to a trigger.I want to update to the script to a new script in this application.When I click on the Update button I get this error: "Error while performing the op...
Hello all,We are using UCCE 9.x with CTIOS.I would like to find out options to enable a phonebook in the CTIOS? Users would like to select the phone numbers from a drop-down windowHas anyone attempted it? Any pointers? Thank you,Dilip
Hello all,I have a received a request to add a new custom button in the Information pane of CIM Agent console.The agents want to use this to show a drop-down with skillgroup/queues and then transfer the activity to the selected skill-group.Can anybod...
Hi,I am building CVP micro-app based ICM scripts. I have been provided with call-flow diagrams that show counters being used to control the flow in the Queue. Say if the caller has passed through a bunch of messages and queue music 10 times, the call...
Hi Anjum,I am trying to configure similarly for TTS in my environment.Could you explain, how this configuration work?In your example:10.10.10.80 - is this the IP address of the ASR server?The other IPs 10.10.10.81/90/73 - These are also ASR?What happ...
hi,
We were deploying CCB. Thought of updating this discussion:
When we tested, it was playing back only the queue music.
We checked (monitored) the ICM script and the VXML application status to troubleshoot.
1. We got the error in the activity.log ...
hmmm, what you are inferring is to the transfer button and it contains all the Queues configured across the partition.The displayed queues are also not in any alphabetic order, it is difficult to search through them.I needed to build a custom box tha...
