We’ve had Cisco Unity Connection (v. 12.5) configured with Office 365 for years (Single Inbox). It just recently stopped working due to basic authentication being deprecated by Microsoft. Users no longer receive an email when they have voicemail. I t...

We just recently moved to SIP (last week). Today, I noticed a problem with call forwarding. For example, I called three staff members' office phones (internal) on my cell phone (external). All 3 staff members have calls forwarded to their cell phones...

Hi, We have both Cisco 8851 (desk phone) and Cisco 8821 (wireless phone) configured for our front desk receptionist. When she receives a call on her desk phone and answers it, her wireless phone keeps ringing nonstop. This issue just recently started...

I have single number reach setup on CUCM version 12.5. If I call my four digit extension from another internal phone both the desk phone and my cell phone rings. However, if my desk phone's DID is called from an external number, only my desk phone ri...

We are currently running UC 11.0.1. We have a tenant who would like to receive voicemail to email (external email address). I have tried to relay messages to the email address. I've been testing with my external email address. I get an error message ...