Hi there,I have made an attempt at setting up silent call monitoring on cisco finesse but I keep hitting *CTIError=88048* (Silent monitoring failed. Silent monitoring feature is not enabled on CCX RmCm Application User.)I have followed the setup guid...
Hi all, Is there a way of displaying when a phone has logged in and out of a hunt group? The only way that has come to mind is on the logs of the phone. I have http onto the IP address of the phone and I have collected the console logs, will the cons...
That's perfect. (1.) is what fixed it for me, I was adding the allow call monitoring to the end user and not the application user. Its worth noting that when I applied the permission and saved it, finesse did drop for a few seconds.Many thanks for yo...
