Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
Hi there,I have made an attempt at setting up silent call monitoring on cisco finesse but I keep hitting *CTIError=88048* (Silent monitoring failed. Silent monitoring feature is not enabled on CCX RmCm Application User.)I have followed the setup guid...
Hi all, Is there a way of displaying when a phone has logged in and out of a hunt group? The only way that has come to mind is on the logs of the phone. I have http onto the IP address of the phone and I have collected the console logs, will the cons...
That's perfect. (1.) is what fixed it for me, I was adding the allow call monitoring to the end user and not the application user. Its worth noting that when I applied the permission and saved it, finesse did drop for a few seconds.Many thanks for yo...
