Hi, We are using ECE 12.0 and egain 15.5.3 both integrated with UCCE 11.6. Chat is used a bubble widget and once the chat is initiated, the agent gets connected and then there is no response from either customer or from agent side. In chrome >> inspe...

We are using ECE 11.6 integrated with UCCE 11.6.There is an intermittent issue were the chat gets abnormally terminated without notifying both agent and customer. For both sides, the chat seems to be active but the other person is not responding wher...