Hello,We have agentdesktop version 0.1.0 and we need to add an bolt shaped button in the advancedheader secion at the top beside the webex, outdial and notification icons but i couldn't find any documentation of how to develop one in any template on ...
Hello,i want to setup a service flow on webex connect to implement a queue with multiple PIQ messages to be played every 5 minutes and stops when customer is routed to an agent.I implemented that for livechat Queue Task node >> PIQ node >> search con...
Hello,i want to setup a service flow on webex connect to implement a queue with multiple PIQ messages to be played every 5 minutes and stops when customer is routed to an agent.is someone aware of any template to apply that?I tried Livechatinbound te...
Hello,I am trying to create basic email inbound flow and when i implemented it to the customer. when we sent inbound emails it reach agents' email on outlook desktop application instead of on the agent desktop. Do you have any clue how to fix this ? ...
Hello @josimaru85,Thanks so much for your valuable input .. the issue was solved after checked webex connect flow as it has node authorization failure on the search conversation node as it required user inside the tenant and i created the Authorizati...
We had similar case the system fails over from PG site A (Active node) to PG site B (Standby node) which isn't smooth and affecting on agents' finesse web interface and when it comes back to Site A again after it becomes reachable finesse flaps again...
