About Konstantin Vaksin

Konstantin Vaksin · 02-22-2024

Hello.Please watch out with call recording in case of call transfer. You might need to consider to record LCP port instead of RCPKostia

Konstantin Vaksin · 06-20-2023

Hello.You should calculate when your call will be delivered to the agent. Here accurate EWT calculation is very important.You can find default formula in the internet for both PQ and SG, however you should customize it according to your setupKostia

Konstantin Vaksin · 02-23-2023

It has a record per agent in every interval.So if your agent is in Not Ready state for long time, he will have several records in same reason code.It is recommended to logout, if you are not actively working, as license is getting consumed, and table...

Konstantin Vaksin · 02-21-2023

you can have SSO login, if this is what you are asking for

Konstantin Vaksin · 02-17-2023

Please make sure, that you have any Phone Book assigned to the agent.You can assign phone book per team or globally to all users.You can assign phone books in CFADMINIt should work that way[cid:image001.png@01D942F8.CB0E3990]

Member Since	‎03-10-2011 05:38 AM
Date Last Visited	‎12-10-2024 12:11 AM
Posts	358
Total Helpful Votes Received	191

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