About paul.young

paul.young · 01-27-2022

Hi, I have a custom CUIC report which i have embedded in to Finesse 11.6. The report has thresholds configured and I would like the report to automatically have these thresholds applied when agents open Finesse. At the moment, they have to click the...

paul.young · 11-14-2025

Hi @bill.king1 no I don't believe I did, sorry.

paul.young · 01-28-2022

Great observation Bill. You are quite right, its version 12 for Finesse and CUIC. (I have multiple customers on different versions and got muddled) I will test what happens with a Real Time data report on Monday to see if the same issue occurs. Esse...

Member Since	‎01-27-2022 06:23 AM
Date Last Visited	‎11-14-2025 08:59 AM
Posts	3
Total Helpful Votes Received	1

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Thresholds Only set as default in Finesse CUIC report

Re: Thresholds Only set as default in Finesse CUIC report

Re: Thresholds Only set as default in Finesse CUIC report