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My co-worker sent me this link..https://www.cisco.com/c/en/us/support/contact-center/packaged-contact-center-enterprise-12-5-1/model.htmlBut there is no staging, install guide, or compatibility matrix. Most importantly, need to know if PCCE 12.5(1) ...
50002 errors can never be eliminated entirely, but how do you know you have done enough to eliminate them? What is normal vs excessive? We have developed a metric that can be shared across Cisco partners and customers that will help us all determin...
The value of Courtesy Callback is that callers no longer have to sit on the phone and wait in queue.So, how do we subtract that off-phone wait time from the AnswerWaitTime (say in the Call_Type_Interval table) within CUIC and show our customers?I bel...
In the following URL:Cisco Finesse Desktop User Guide for Unified Contact Center Enterprise Release 10.0(1) - Cisco Finesse desktop interfac…It indicates that, "The Queue Statistics gadget displays a list of the queues for which you are responsible."...
Is it possible to set a threshold for a field based on values of multiple fields?Such as: State="Not Ready" && Duration>15:00It does not look possible, but thought I'd ask.
Update: HCS-CC-PUT-125 media set was released a few weeks ago in Product Update Tool (PUT). They fullfilled the order, and the media set was totally empty. Still unable to locate/obtain CCE 12.5.1 Installer, which is required to proceed with first...
I have found almost everything available today I need. SRND, Compatibility matrix, Install/Ugrade/Admin & Config, Reporting User GUide, Staging (Preinstallation) guide. I found all software except Social Miner and CCE itself. I tried ordering 12.5...
So, the notice is out there again, with a release date of 21-Jan-2020, yet, again, no corresponding documentation, and product upgrade tool (PUT) does not offer 12.5.1.https://www.cisco.com/c/en/us/support/contact-center/packaged-contact-center-enter...
Checked with a few Cisco folks, it seems that there was a publishing error on Cisco.com's side and they accidentally released a PCCE 12.5.1 Release announcement webpage announcing the release on 6-Dec-2019, which my co-worker found and sent me. It w...
