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Hello,I have a couple of similar question, please help me figuring out how can i make this work. Its very basic thing for UCCX premium but not able to figure out how to do this in UCCX Enhanced. I have UCCX Enhanced 7.0(1), HA deploymentWhile startin...
Hello,Can anyone please guide me if this is possible for routing calls based on CLI, CCX will be located in Country A but will serve three countries customers, now we want if caller from Country A calls CCX he/she should directed to Agents who speak...
Hi All,I have couple of questions regarding outbound option. I will explain what cust is looking and please guide me if that is possible or can we do something alternative to that.Customer nature of business They are serving different customers, Say ...
Hello,We have one customer, where we have deployed IPCC Enterprise, (ICM 7.2 & CVP 4.1), currently we have PRI's terminated on the VG for call center calls, however customer has some FXO ports/lines and they want us to test FXO with the current setup...
Hello All,I want to know, for webview reports can we give rights to see different reports to different users?For e.g.I want one user to only view some reports not the complete web view. And other user to view someother set of reports.If the answer is...
Hello, Would it be possible for you to send me documents for Siebel integration with UCCX?I have to carry POC at customer place for the same. Your help would be greatly appreciated..Thanks,Daljeet
Hi,The sequence to follow for patch upgrade.Am assuming you have CCX primary as Primary datastore server.1. Upgrade patch SR5 on Primary server2. Reboot the server3. Services will automatically fail over to secondary.4. Let primary comes back up - Ch...
Hi Joe, I got what you are trying to do but fortunately / unfortunately this is the only way system works and i don't find this feature in CCX 8 too.May be someone else can also confirm.Thanks,Daljeet
Hi, can you please let us know what are u trying to achieve? which is causing issues with the new install?I dont see this feature in TOI's for UCCX 8. But can double check if you confirm what you want to achieve.Thanks,Daljeet
Jon, the message you posted was for my previous question. Thanks anyways, but i have changed the complete logic ofthe script this time and doing this which i posted half an hour ago again pasting it.Hi Jonathan/All,I have developed this emergency scr...
