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Hi, we configured a Timer Action to change the agent's state to Ready if the agents has been in the Work state for 15 seconds but sometimes there is agents with more than 15 seconds in Work state and if the agent don't press an option in the pop up m...
We are in a migration phase of a customer from Nortel Symposium to UCCX8.0, the CSD have real time display data with the window Voice CSQ Detail thatshows the column Current State of agent and the window Agent Active Call display thatshows the column...
Hi everyone, I have a cluster of 4 CallManagers Server version 7.1 in Site 1, 1 Publisher and Subscriber 1 and Subscriber 2. I installed a Subscriber 3 in Site 2 over a WAN link with Round Trip Time of 71 ms and 8Mbps of bandwidth. My issue is that, ...
Hi, i want to implement presence feature in one customer but I not sure if I can monitor the lines of the IP Phones 7911 from IP Phones 7961 because this (7911) are not supported with this feature in CallManager. Any ideas?
Hi, I installed the application ICC in a Nokia E71, configured the WLAN setting and the SCCP setting but when i tried to create the profile in the Internet telephony a message said me that only SIP profiles can be created and i don't have an option t...
Hello, There is a way to do it for the security password or application password: https://community.cisco.com/t5/collaboration-voice-and-video/decrypt-security-password-voice-applications-namely-cucm-uccx/ta-p/3337594but for axl and jtapi password I ...
I guess that the caller put the call on hold and then the agent in your side answered the call from the queue listening the hold music of the caller. You should run some reports and check the MIVR logs of UCCX to looking for the number which is calli...
Hello James, follow these steps and install the certificates in the browser:https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_6/user/guide/UCCX_BK_F6FDE137_00_finesse-agent-and-supervisor-desktop/UCCX_BK_F...
Hello James,Answering your questions:1.Yes, Cisco Agent Desktop and Finesse can run at the same time, but there are some considerations mentioned in this document:https://www.cisco.com/c/dam/en/us/products/collateral/customer-collaboration/finesse/wh...
Hi Ankita, thanks for your reply. The agent state change is happening in random users in a intermittent way, in the same agent works fine and wrong. I made the timer configuration in the CDA.Thanks,Ricardo
