ricardo.1
Beginner
Beginner
Member since ‎02-11-2005
‎12-11-2023

User Statistics

  • 31 Posts
  • 1 Solutions
  • 395 Helpful votes Given
  • 5 Helpful votes Received

User Activity

Hi, we configured a Timer Action to change the agent's state to Ready if the agents has been in the Work state for 15 seconds but sometimes there is agents with more than 15 seconds in Work state and if the agent don't press an option in the pop up m...
We are in a migration phase of a customer from Nortel Symposium to UCCX8.0, the CSD have real time display data with the window Voice CSQ Detail thatshows the column Current State of agent and the window Agent Active Call display thatshows the column...
Hi everyone, I have a cluster of 4 CallManagers Server version 7.1 in Site 1, 1 Publisher and Subscriber 1 and Subscriber 2. I installed a Subscriber 3 in Site 2 over a WAN link with Round Trip Time of 71 ms and 8Mbps of bandwidth. My issue is that, ...
Hi, i want to implement presence feature in one customer but I not sure if I can monitor the lines of the IP Phones 7911 from IP Phones 7961 because this (7911) are not supported with this feature in CallManager. Any ideas?
Hi, I installed the application ICC in a Nokia E71, configured the WLAN setting and the SCCP setting but when i tried to create the profile in the Internet telephony a message said me that only SIP profiles can be created and i don't have an option t...
Community Statistics
Member Since ‎02-11-2005 05:26 AM
Date Last Visited ‎12-11-2023 08:05 AM
Posts 31
Total Helpful Votes Received 5
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