About ricardo.1

ricardo.1 · 05-26-2011

Hi, we configured a Timer Action to change the agent's state to Ready if the agents has been in the Work state for 15 seconds but sometimes there is agents with more than 15 seconds in Work state and if the agent don't press an option in the pop up m...

ricardo.1 · 04-26-2011

We are in a migration phase of a customer from Nortel Symposium to UCCX8.0, the CSD have real time display data with the window Voice CSQ Detail thatshows the column Current State of agent and the window Agent Active Call display thatshows the column...

ricardo.1 · 01-12-2010

Hi everyone, I have a cluster of 4 CallManagers Server version 7.1 in Site 1, 1 Publisher and Subscriber 1 and Subscriber 2. I installed a Subscriber 3 in Site 2 over a WAN link with Round Trip Time of 71 ms and 8Mbps of bandwidth. My issue is that, ...

ricardo.1 · 12-11-2008

Hi, i want to implement presence feature in one customer but I not sure if I can monitor the lines of the IP Phones 7911 from IP Phones 7961 because this (7911) are not supported with this feature in CallManager. Any ideas?

ricardo.1 · 11-18-2008

Hi, I installed the application ICC in a Nokia E71, configured the WLAN setting and the SCCP setting but when i tried to create the profile in the Internet telephony a message said me that only SIP profiles can be created and i don't have an option t...

ricardo.1 · 09-23-2021

Hello, There is a way to do it for the security password or application password: https://community.cisco.com/t5/collaboration-voice-and-video/decrypt-security-password-voice-applications-namely-cucm-uccx/ta-p/3337594but for axl and jtapi password I ...

ricardo.1 · 09-23-2021

I guess that the caller put the call on hold and then the agent in your side answered the call from the queue listening the hold music of the caller. You should run some reports and check the MIVR logs of UCCX to looking for the number which is calli...

ricardo.1 · 09-06-2021

Hello James, follow these steps and install the certificates in the browser:https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_6/user/guide/UCCX_BK_F6FDE137_00_finesse-agent-and-supervisor-desktop/UCCX_BK_F...

ricardo.1 · 09-03-2021

Hello James,Answering your questions:1.Yes, Cisco Agent Desktop and Finesse can run at the same time, but there are some considerations mentioned in this document:https://www.cisco.com/c/dam/en/us/products/collateral/customer-collaboration/finesse/wh...

ricardo.1 · 05-27-2011

Hi Ankita, thanks for your reply. The agent state change is happening in random users in a intermittent way, in the same agent works fine and wrong. I made the timer configuration in the CDA.Thanks,Ricardo

Member Since	‎02-11-2005 05:26 AM
Date Last Visited	‎01-13-2025 06:14 AM
Posts	31
Total Helpful Votes Received	5

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User Activity

UCCX 8.0.2 - issue with Timer Action from Work state to Ready state

Summary of hold calls by Agents in CSD Real-Time Display

Call fail between IP Phones in the same cluster

Presence Cisco CallManager 5.1(3)

Nokia ICC configuration issue

Re: AXL and JTAPI Password from CUCM

Re: Pick up Call from Finesse, Get Hold Music

Re: Finesse - Mixed Mode in UCCX v10.6

Re: Finesse - Mixed Mode in UCCX v10.6

Re: UCCX 8.0.2 - issue with Timer Action from Work state to Rea