Thanks Hailey. I had to add my branch partitions to the default CSS. ... View more

So I am dialing 3176 from another IP phone (same results if I dial in from an external number). Below is my config Partition: PART_Atlanta Search Space: SS_Atlanta (contains PART_Atlanta) Directory Handler: DH_Atlanta Class of Service: COS_Atlanta ----------------------------------------------------------- Extension 3176 Partition: default Search Space: SS_Atlanta Class of Service: COS_Atlanta If call presses 1, sends to DH_Atlanta Extension 4156 Partition: default Search Space:  SS_Atlanta Class of Service: COS_Atlanta Directory Handler DH_Atlanta: Partition: PART_Atlanta Search Scope: SS_Atlanta So, did some more troubleshooting. When I put either extension above in the partition PART_Atlanta, when I press the messages button OR when I dial the number, the CUC default greeting plays. It does ring to my greetings. When I remove the partition from the extensions it rings to my greetings just fine. What partition/CSS does the incoming call from call manager get tagged in? Is there something I am missing as how to define what is coming from call manager?? ... View more

What type of reporting do you get from Sprint if any? Is there an easy way to tell how many minutes/channels our branch offices are using per office? ... View more

Allan, I meant to mention something about this check box. I do have it checked. However, in the Enterprise Subscription column of Phone Services list the value is "false." I have toggled that check box on and off but it never changes the subsription to true. Not sure if that indicates a problem?? ... View more

I double checked and I have done every step in your list. Thanks for the simplified version btw. Still no luck. When I hit the services button on my phone there are no options. ... View more

Aaron, I found out that the dept. ID has other business drivers in our company. Therefore, I am not allowed to modify that field and the values in there are not granular enough. However, our office field has the detailed information that I am looking for. My business driver is the Cisco Attendant Console application. From the department drop down menu within that application I wish my attendant console users could see that granularity. Right now it's more general and not as easy for them to direct calls. I was hoping there was some easy way to do this. ... View more

William, hope all is well. Another DB question...possibly. Is there any way to modify my CUCM end user list (AD Integrated) so that instead of the Department ID (from the Organization tab) the Office field (from the General tab) in AD is what gets populated for my end users? Thanks, ... View more

OK, getting somewhere...maybe. I used no password for 5330. Well, it kind of worked. I clicked the login button and the application disappeared. I waited for about a minute and then tried to log back into the system. When I clicked login it said I am already logged in, would you like to disconnect your current session? I disabled my windows firewall...no luck. I tested it from 2 other machines and had the same result. The applicaiton is running but no GUI. I'll try restarting the services again. ... View more

I know its looking at the Attendant Console User Configuration. If I log in as 5330 using password 5330 I get invalid password. If I rename the user account 5330 to matt and try logging in again with password 5330 it says invalid user. Something is not jiving with the password field. ... View more

So yes, I have created attendant console users 5330 and 5332 with passwords. I've renamed these accounts to matt and matt2 just to make sure it was OK to use numbers instead of text. Regardless, same error. Both of the services for Cisco CallManager and Cisco CallManager Attendant  Console Server services are activated and running and I reset both of them.  Also, the passwords for both ac and acDeviceAuthenticationUser are set to 12345. Just for fun, I reset the PIN under my end user account that was imported from AD. Pulling strings here. That didnt work. ... View more

I followed these steps precisely and it matched everything I had already done. I did not use DMA as I chose not to bring over a lot of outdated configurations. However, the same error. I attached the error message, not that helpful, but I know I am typing in the correct password. I am using LDAP integration, not sure if that matters. But I walked thru your attachment and everything is as the doc mentions. I am clueless. ... View more