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Jhunnie_boy
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About Jhunnie_boy
08-18-2017
Jhunnie_boy
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Member since
12-10-2015
17
Posts
5
Helpful
0
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Re: 1 internalcall with high internalcallstime in agent_skill_group_interval table
Created by
Jhunnie_boy
in
Contact Center
10-16-2016
10-16-2016
Hi Vikram,I am not a UCCE guy but more of a CUIC one so I really cannot answer your question about U...
Hi @mohamedhussain.siddique ,
Created by
Jhunnie_boy
in
Contact Center
10-16-2016
10-16-2016
Hi [@mohamedhussain.siddique] , Thanks and you are correct, we are using RTMT now for monitoring.
Thanks @Muhamed.
Created by
Jhunnie_boy
in
Contact Center
09-29-2016
09-29-2016
Thanks @Muhamed. I will look into this and see if I can use this. Thanks for sending this through. R...
Re: Find the report definition's report dependencies
Created by
Jhunnie_boy
in
Contact Center
07-10-2016
07-10-2016
Hi Jack,Your last post is not just helpful, this is the very BEST answer. I looked into that link wh...
Re: Find the report definition's report dependencies
Created by
Jhunnie_boy
in
Contact Center
07-07-2016
07-07-2016
Jac,I wanted to add another columns here which is the report folder location and the report owner, h...
Re: customize font size in the reports within cuic
Created by
Jhunnie_boy
in
Contact Center
07-07-2016
07-07-2016
Hi Jac,Is that by right clicking the report, edit views, then name, description and font size?
customize font size in the reports within cuic
Created by
Jhunnie_boy
in
Contact Center
07-06-2016
07-06-2016
Hello Cisco Folks,Is there a way at all to customize the font size in my reports in cuic? I am wonde...
Re: Agent Total Inbound and Outbound Calls
Created by
Jhunnie_boy
in
Contact Center
06-20-2016
06-20-2016
Thanks Jac but I see that most of the outbound reports here are campaign reports. We are not using a...
Re: Find the report definition's report dependencies
Created by
Jhunnie_boy
in
Contact Center
06-20-2016
06-20-2016
Thank you so much for helping me out. I am so very happy today that this is already sorted out. Not ...
Re: Agent Total Inbound and Outbound Calls
Created by
Jhunnie_boy
in
Contact Center
06-16-2016
06-16-2016
Hi ewindgat,We are using 9.1 and that I don't see Campaign reports in the stock report folder.
Re: Find the report definition's report dependencies
Created by
Jhunnie_boy
in
Contact Center
06-14-2016
06-14-2016
Thanks Jack,Actually, prior to sending reply to you yesterday, I was trying to create a report defin...
Re: Find the report definition's report dependencies
Created by
Jhunnie_boy
in
Contact Center
06-13-2016
06-13-2016
Do I create a report definition and put this code there? Or do I need to go to the data sources sect...
Re: Find the report definition's report dependencies
Created by
Jhunnie_boy
in
Contact Center
06-12-2016
06-12-2016
Thanks so much Jacparke,I really think this is exactly what I need. I just find issue thoug with the...
Find the report definition's report dependencies
Created by
Jhunnie_boy
in
Contact Center
06-09-2016
06-09-2016
Hello All,I did some test report definitions and now I see my test folder starting to get messy. Is ...
Re: Measuring Outbound Calls
Created by
Jhunnie_boy
in
Contact Center
02-03-2016
02-03-2016
Hi Jameson,I noticed that TalkOutTime and AgentOutCalls are just the same. I tried running different...
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Public Statistics
Date Registered
12-10-2015
07:47 AM
Date Last Visited
08-18-2017
03:54 AM
Total Messages Posted
17
Total Helpful Votes Received
5
Helpful Votes From
User
Helpful Count
slavr
1
jacparke
3
Anonymous
1
See all >