Jhunnie_boy

Jhunnie_boy · 10-16-2016

Hi Vikram,I am not a UCCE guy but more of a CUIC one so I really cannot answer your question about U...

Jhunnie_boy · 10-16-2016

Hi [@mohamedhussain.siddique] , Thanks and you are correct, we are using RTMT now for monitoring.

Jhunnie_boy · 09-29-2016

Thanks @Muhamed. I will look into this and see if I can use this. Thanks for sending this through. R...

Jhunnie_boy · 07-10-2016

Hi Jack,Your last post is not just helpful, this is the very BEST answer. I looked into that link wh...

Jhunnie_boy · 07-07-2016

Jac,I wanted to add another columns here which is the report folder location and the report owner, h...

Jhunnie_boy · 07-07-2016

Hi Jac,Is that by right clicking the report, edit views, then name, description and font size?

Jhunnie_boy · 07-06-2016

Hello Cisco Folks,Is there a way at all to customize the font size in my reports in cuic? I am wonde...

Jhunnie_boy · 06-20-2016

Thanks Jac but I see that most of the outbound reports here are campaign reports. We are not using a...

Jhunnie_boy · 06-20-2016

Thank you so much for helping me out. I am so very happy today that this is already sorted out. Not ...

Jhunnie_boy · 06-16-2016

Hi ewindgat,We are using 9.1 and that I don't see Campaign reports in the stock report folder.

Jhunnie_boy · 06-14-2016

Thanks Jack,Actually, prior to sending reply to you yesterday, I was trying to create a report defin...

Jhunnie_boy · 06-13-2016

Do I create a report definition and put this code there? Or do I need to go to the data sources sect...

Jhunnie_boy · 06-12-2016

Thanks so much Jacparke,I really think this is exactly what I need. I just find issue thoug with the...

Jhunnie_boy · 06-09-2016

Hello All,I did some test report definitions and now I see my test folder starting to get messy. Is ...

Jhunnie_boy · 02-03-2016

Hi Jameson,I noticed that TalkOutTime and AgentOutCalls are just the same. I tried running different...

Date Registered	‎12-10-2015 07:47 AM
Date Last Visited	‎08-18-2017 03:54 AM
Total Messages Posted	17
Total Helpful Votes Received	5

Re: 1 internalcall with high internalcallstime in agent_skill_group_interval table