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jacparke
‎08-18-2017

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Member since ‎02-05-2010
91
Posts
26
Helpful
18
Solutions

Re: How to Increase 8000 rows report output limit in CUIC

Created by in Collaboration Blogs
10-02-2017
10-02-2017
The 8K row limit for historical reports through CUIC is set in stone. The reasoning is that too much...

Re: CUIC inbound report customization

Created by in Contact Center
09-28-2017
09-28-2017
Huh, so they've done something funky there. But it sounds like you can install on a stand alone serv...

Re: CVP Reports - Duplicate Records in CUIC

Created by in Contact Center
09-28-2017
09-28-2017
It's an interesting problem. During an upgrade the agg_schedule table, which controls the summary ta...

Re: CUIC inbound report customization

Created by in Contact Center
09-22-2017
09-22-2017
In the View editor, you have to point the report view to a report definition, that down arrow on the...

Re: CUIC inbound report customization

Created by in Contact Center
09-22-2017
09-22-2017
Does not look like you have permission to see or modify report definitions. Otherwise on the left yo...

Re: CUIC inbound report customization

Created by in Contact Center
09-21-2017
09-21-2017
Look at the "Fields" tab of the report definition that will show you what fields are being returned.

Re: CUIC inbound report customization

Created by in Contact Center
09-21-2017
09-21-2017
Wait - this is for uccx? Different kettle of fish. While their existing reports may indeed have fiel...

Re: CUIC inbound report customization

Created by in Contact Center
09-21-2017
09-21-2017
Typically these reports are based on underlying SQL. You can see that SQL in action when you run the...

Re: CUIC 9.01 Report Definitions.

Created by in Contact Center
09-04-2017
09-04-2017
Formatting a date time - Once you have the SQL set up, go to the Fields tab, find the datetime field...

Re: Custom report

Created by in Contact Center
05-02-2017
05-02-2017
These reports all report BargeIn:Agent Historical All Fields.xmlAgent Queue Interval.xmlAgent Skill ...

Re: AgentAvailTime in agent team historical all fields with EIM Media integrated

Created by in Contact Center
01-17-2017
01-17-2017
I am unfamiliar with EIM and how they log time. That particular report is not using an EIM data sour...

Re: Calls Within Service Level: Skill_Group_Interval Vs Termination_Call_Detail

Created by in Contact Center
11-03-2016
11-03-2016
I'm not the expert on this data, but I will point out a few things.I believe a TCD record is only wr...

Re: Calling Number for RONA Calls (UCCE)

Created by in Contact Center
11-03-2016
11-03-2016
ANI is available in the Route_Call_Detail and Termination_Call_Detail tables. There are no stock tem...

Re: CUIC Error: The field(s) creation failed

Created by in Contact Center
07-14-2016
07-14-2016
Actually, could you reach out to TAC? They can put the sustaining team on to this, if you are in Egy...

Re: CUIC Error: The field(s) creation failed

Created by in Contact Center
07-14-2016
07-14-2016
Sounds like we need to look at this together over a webex. I imagine you to be Egyptian from your na...
Public Statistics
Date Registered ‎02-05-2010 10:54 AM
Date Last Visited ‎08-18-2017 04:00 AM
Total Messages Posted 91
Total Helpful Votes Received 26
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