On a v. 4 system, all agents are unable to see their own stats in CAD after a system restart recently. In the FCRasSvr0001.log on the server, the error is: MAJOR FCVRS218 FCRasDB::connectToDBServer... Unable to establish a connection to the FCRasSv...

We have gone through the checklist and enabled recording on the phone lines, checked NIC (using NICQ.exe), done Postinstall.exe and made the recording buttons visible on CAD.Now, we do get a file when we record, but listening to it in CSD, we discove...

The bug mentioned below has not been fixed. We see it daily (customer uses transfers heavily)Is there a patch or workaround and how do we get it back into development?CSCsj03988:Transfer from CAD fails intermittentlyrgdsjohnny

We have some users complaining thta they are shown this message on their reports:"This report might not include complete data for calls received after [date] [time]."All reports for the day after the date/time shown, display this message.According to...

We have put a button on our CAD desktop with an action to perform a blind transfer to a specific extension (which happens to be a routepoint). 20% of the transfers fail with this error message:"The agent- or workflow-initiated action request failed."...