UCCX Desktop recording - empty wav-file

[joluc_denmark]

We have gone through the checklist and enabled recording on the phone lines, checked NIC (using NICQ.exe), done Postinstall.exe and made the recording buttons visible on CAD.

Now, we do get a file when we record, but listening to it in CSD, we discover that it is blank.

What did we overlook?

Appreciate any ideas.. Thanks.

[kraghavansag]

wat's the model of the cisco ip phones?

[joluc_denmark]

Phones are 7941G's

[kraghavansag]

did u check if span to pc port option is enabled on the phone?

[gmorrow]

Is the file actually blank? Or is there just no audio?

Log into your IPCC server and go to C:\Program Files\Cisco\Desktop_Audio and look for that file and see what the size of it is. If it's 1KB then it didn't record any information and the problem is most likely with CCM or IPCC or the NIC. If there is a true size to it then the call is being recorded fine but no audio is being recorded and may result in an issue with the phone or CCM settings.

[kraghavansag]

You may also see is the span to pc port is enabled on the phone. It will be in the settings configuration page on the phone in call manager.

[joluc_denmark]

SPAN is enabled on the phones in CallManager and the file sizes are real (above 1KB)

[kraghavansag]

did u try exporting the file out of CSD and listen to it? I think there is a save option in CSD or you can copy it from the folder location in the IPCC server as mentioned in one of the replies above.

[joluc_denmark]

Does G.722 make any difference?

Checked the NICq report that says G.722, but captures plenty of audio packets.

?

[gmorrow]

I know G.722 is not supported with using SPAN. Try setting that option to disable in CallManager.