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Has anyone ever seen an issue in which the CVP CallServer suddenly stops responding to SIP INVITEs? Meaning, one moment it was responding properly with 100 Trying and 200 OK and the next it stopped responding altogether. There is no record whatsoev...
We are in the process of migrating from CVP 9.0 using VXML Gateways on 3925E routers to CVP 11.6 using VVB 11.6 virtual machines. We are using the same F5 load balancers for distributing HTTP requests for both VXML and media (WAV files) in both envi...
Ref: ICM 8.5 with Avaya Aura CM 6.3 and AES 6.3We have been told by Cisco that we should not have more than 3000 agents+CTI on our current PG pair. Since we project we will exceed 3000 agents before the end of the year, we are planning to add anoth...
This is ICM 8.5, CVP 8.5 and Avaya CM 5.2. I'm trying to configure the system to be able to Translation Route a call back into CVP that originally started in CVP. I've read and read Cisco documentation that talk about various ways it can be done bu...
We have ICM 8.5.1 and Avaya CM 5.2 with AES 4.2.3. When we send calls to the ACD using a Translation Route, the call arrives on the appropriate VDN and executes the correct Adjunct steps in the Vector but the PIM log the following errors:11:07:22:70...
Yeah, I've seen that bug, too. I think that was the first one I found when this started. Ironically, our system doesn't exhibit that issue (knock on wood). All of the IP addresses in the OPTIONS messages are correct.
Bill, Thank you for the follow up. I have reviewed that bug. I don't think it is related. The firewall guys tell me that it won't tear down any sessions or mark them stale in less than 24 hours. Also, neither time frame match the frequency of the...
So, this issue has happened a few more times since my last update. I'm still working with our NetOps team and they are primarily focused on our Palo Alto firewall. We have found some issues in which other SIP sessions go "stale" on the firewall and...
Thanks for the clarification. I was on vacation last week so the VXML log data is long gone now. I will keep this in mind if/when the issue happens again.
