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- About Slavik Bialik
06-28-2019
Slavik Bialik
Member since
02-17-2016
Rising star
05-14-2019
07:57 AM
You can easily use the "left" function. Like that: left(Call.user.variable, 6) == " 167207" It'll take the 6 left characters and will compare it to "167207".
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Created by
Slavik Bialik
in Contact Center
in Contact Center
04-23-2019
03:20 AM
04-23-2019
03:20 AM
Yes, labels are mandatory. You need to create a label under each routing client you have in your system that, each routing client that will get the calls setup. Routing clients like: CVPs (mostly) and CUCM. Because when there's a new call being set to the UCCE, the ICM is returning a label for the call, a label you have to configure here, and when the routing client gets the label, it is starting a SIP flow where the request header of the SIP is now the label and not the ICM DN.
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Created by
Slavik Bialik
in Contact Center
in Contact Center
03-24-2019
12:48 AM
03-24-2019
12:48 AM
No, your main issue now is passing the header value to the CVP. As I'm sure because this is not a recognized header ("foneCR") the CUBE is dropping this header from the INVITE that is being sent from the CUBE to CUCM/CVP. What you actually need first is to follow those instructions for configuring a pass to a customized list of SIP headers: https://www.cisco.com/c/en/us/td/docs/ios-xml/ios/voice/cube_sip/configuration/xe-3s/cube-sip-xe-3s-book/voi-conf-pass-thro.html And only then, you need to configure your CVP via OPS Console like in the link that is being shared with you already.
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01-06-2019
04:05 AM
You won't be able to hear u-Low prompts without the service provider sending also u-Law support in the SIP SDP message.
Unless of course you'll use MTP or xcoder. But I would not advise to do it. I'd prefer to convert all prompts from u-Law to a-Law. You can use a free awesome tool called GoldWave, you can create a simple batch that'll convert ALL your prompts in a single job, without going one-by-one and converting them.
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Created by
Slavik Bialik
in IP Telephony and Phones
in IP Telephony and Phones
12-12-2018
05:03 AM
12-12-2018
05:03 AM
Only Expressway-E.
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11-30-2018
05:37 AM
As far as I know the best application for that will be the Cisco Prime Collaboration Assurance, but you must deploy it in Advanced mode, and so for that you'll have to get a proper license if I recall correctly. Because only in Advanced mode the PCA supports Contact Center monitoring.
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Created by
Slavik Bialik
in Contact Center
in Contact Center
11-21-2018
12:40 PM
11-21-2018
12:40 PM
You can configure it in CVP OPS Cosnole. Just go to: Device Management -> Unified CVP Call Server. Choose your CVP server and go to "ICM" tab. There you have a field named " Maximum Length of DNIS", so just change the default value (10) to any length you want, for example put 13 and configure your labels to be 13 digits.
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Created by
Slavik Bialik
in Contact Center
in Contact Center
11-16-2018
04:01 AM
11-16-2018
04:01 AM
There are lots of roles in the Active Directory when trying to delegate permissions for a user to Cisco_ICM OU. And I never could find any Cisco document that describes which permissions are needed, so what I'm suggesting you to do it to ask them to Delegate FULL CONTROL permission on this specific OU. You can tell them, that expect this OU, this domain user won't be able to do anything outside this OU.
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Created by
Slavik Bialik
in IP Telephony and Phones
in IP Telephony and Phones
09-27-2018
04:13 AM
09-27-2018
04:13 AM
Hi, If you'll regenerate the Tomcat certificate and then restart the Cisco Tomcat service, it might only affect Jabber users with some error which will disappear in a few minutes, and if someone will try to access service like Corporate Directory for example, they'll fail to do that. But nothing more then that. About IPSec certificates... well, for what are you using them exactly? Can't be really sure about it. Anyway, the phones won't restart.
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Created by
Slavik Bialik
in Contact Center
in Contact Center
09-25-2018
02:22 AM
09-25-2018
02:22 AM
Hi,
It may be an infrastructure issue, that the phone is un-registering for a few seconds and the agent gets logged out. I would try and wait for the next case, and go to the phone's logs (via HTTP) and see if it got un-registered or any other problem that may have been occurred. I had lots of cases like that with my clients.
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Created by
Slavik Bialik
in IP Telephony and Phones
in IP Telephony and Phones
09-23-2018
02:27 AM
09-23-2018
02:27 AM
Hi Mortaza,
If the only thing is provided for the oldest firmware is a ZIP file, you can simply go to CUCM in: Cisco Unified OS Administration -> Software Upgrades -> TFTP File Management. And just simply upload all the contents of the zip file to the root folder of the TFTP in CUCM.
After that, go to: Cisco Unified CM Administration -> Device -> Device Settings -> Device Defaults, and change for 69xx versions the load to: SIP69xx.9-2-4-3 (for example). Restart the phones and it should downgrade themselves. Or if you want to test it on a single 69xx phone only, you can go to this device configurations and put the value ("SIP69xx.9-2-4-3", for example) in a setting named "Phone Load Name" and restart this phone and it should downgrade.
If you have a COP file you can easily install it in Cisco Unified OS Administration -> Software Upgrades -> Install / Upgrade.
BTW, out of curiosity... which kind of timezone is running on +02:30? Or did I misunderstand?
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Created by
Slavik Bialik
in Contact Center
in Contact Center
09-21-2018
06:58 AM
09-21-2018
06:58 AM
I'm not fully understand what you wrote. Are you trying to catch to original calling number of the customer?
Did you try to use "Call.CallingLineID" ? And if so, what is the output when using it?
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Created by
Slavik Bialik
in Contact Center
in Contact Center
09-19-2018
12:52 AM
09-19-2018
12:52 AM
As I understand, each attribute reflects a different PQ, correct?
If that's the case, I can't see how you can achieve this besides removing the irrelevant attributes from the agents when they're not needed.
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Created by
Slavik Bialik
in IP Telephony and Phones
in IP Telephony and Phones
09-08-2018
06:17 AM
09-08-2018
06:17 AM
I had the same issue 2 years ago. But it wasn't about the SRST, it was about a MTU configuration on the remote router. The MTU that was configured was too low as far as I remember, and 3905 phone was sending his TCP messages with a DF flag (Do not fragment) so the router was throwing all "big" messages.
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09-08-2018
06:08 AM
Just reboot the server, heh :)
I'm not sure that I follow. Are you using VVB or an IOS gateway that is operating also as a VXML gateway and you want to restart only the VXML component without harming the ingress gateway for calls?
... View more
05-14-2019 07:57 AM
You can easily use the "left" function.Like
that:left(Call.user.variable, 6) == "167207" It'll take ...
Created by
Slavik Bialik
in Contact Center
04-23-2019 03:20 AM
04-23-2019 03:20 AM
Yes, labels are mandatory. You need to create a label under each routing
client you have in your sys...
Created by
Slavik Bialik
in Unified Communications Infrastructure
04-04-2019 03:18 AM
04-04-2019 03:18 AM
Of course you can do that.When you'll have your SIP Trunk that will
connected directly to that Oracl...
Created by
Slavik Bialik
in Unified Communications Infrastructure
04-04-2019 03:11 AM
04-04-2019 03:11 AM
I have wrote a very detailed guide to my team of how to configure VG
using SCCP.If you want, I can s...
Created by
Slavik Bialik
in Contact Center
03-24-2019 12:48 AM
03-24-2019 12:48 AM
No, your main issue now is passing the header value to the CVP. As I'm
sure because this is not a re...
Created by
Slavik Bialik
in TelePresence and Video Infrastructure
02-27-2019 02:30 AM
02-27-2019 02:30 AM
Hi guys, I was wondering if it is possible to register a Polycom video
device to Expressway-C using ...
01-06-2019 04:05 AM
You won't be able to hear u-Low prompts without the service provider
sending also u-Law support in t...
Created by
Slavik Bialik
in IP Telephony and Phones
12-12-2018 05:03 AM
12-12-2018 05:03 AM
Only Expressway-E.
Created by
Slavik Bialik
in Collaboration Applications
12-01-2018 10:43 AM
12-01-2018 10:43 AM
From what I can understand is that your main issue is that you cannot
DNS resolve the "CUCM-PUB" hos...
11-30-2018 05:37 AM
As far as I know the best application for that will be the Cisco Prime
Collaboration Assurance, but ...
Created by
Slavik Bialik
in Contact Center
11-21-2018 12:40 PM
11-21-2018 12:40 PM
You can configure it in CVP OPS Cosnole. Just go to: Device Management
-> Unified CVP Call Server. C...
Created by
Slavik Bialik
in Collaboration Applications
11-21-2018 12:24 AM
11-21-2018 12:24 AM
You can start with removing the Call Forward softkey button from the
Softkey Template. That way all ...
Created by
Slavik Bialik
in Contact Center
11-16-2018 04:01 AM
11-16-2018 04:01 AM
There are lots of roles in the Active Directory when trying to delegate
permissions for a user to Ci...
Created by
Slavik Bialik
in Collaboration Applications
10-11-2018 12:57 AM
10-11-2018 12:57 AM
Hi, I'm guessing that you're working with MRA deployment via Expressway
server in order to login to ...
Created by
Slavik Bialik
in Collaboration Applications
10-05-2018 04:37 AM
10-05-2018 04:37 AM
If you didn't enable MTP on the SIP trunk towards the GSM gateway, the
RTP flow will come directly f...
Public Statistics
| Date Registered | 02-17-2016 11:45 AM |
| Date Last Visited | 06-28-2019 12:02 AM |
| Total Messages Posted | 473 |
| Total Helpful Votes Received | 506 |
Helpful Votes Given To
| User | Helpful Count |
|---|---|
| 5 | |
| 15 | |
| 10 | |
| 5 | |
| 20 |
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