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I have a standard record element that works normally most of the time. In about 2/40 instances, the record element does not start recording until DTMF is pressed. I didn't think this was necessary. Is there something I have misconfigured?First case (...
I am migrating from cvp 9 to cvp 10.5. I've exported and imported 3 applications from call studio 9 to call studio 10.5. I then deployed these to cvp 10.5 without issue.On the 4th application, I get an error when trying to run the deployApp.bat file....
We have installed CUIC 8.5(3) but cannot configure active directory correctly. We only want users who are in a specific security group to be able to login. Is this possible? The security group is UCCE_Reporting.We have tried using the below in the Us...
I am trying to find a solution to accomplish the following in ICM. Callers will call into a menu. The menu collects a 7 digit number.This 7 digit number will correspond with an agents peripheral number. This will then be used in a queue to agent node...
Just an update from the past few months. Some of our users started seeing a large amount of issues with Finesse 50002 errors and constantly failing over from Finesse A to Finesse B.One thing that has helped improve this issue is having Finesse open i...
This is the bug information. Changing this setting did not help our users with this issue.Description:Google Chrome is a supported browser for Finesse.The documentation does not specifically call out that Chrome must be configured with "background_ti...
Cisco TAC thinks the issue could be related to CSCvo90707. We will be trying a setting change in Chrome to disable background timer throttling and see if it helps.
This gadget did not seem to work in most cases. Users would still get placed in this error state and stay there until manually selecting ready.Cisco TAC thinks the issue could be related to CSCvo90707. We will be trying a setting change in Chrome to ...
The chrome://discards/ page shows some interesting info. Some sites are marked as not available for freezing or discarding. The reason given for my servicenow site is "Origin has been observed updating favicon while backgrounded." So it seems there i...
