About Kalyan iyer

Kalyan iyer · 10-03-2013

Hi,I have a sip trunk terminating on a CUBE. On the CUBE, I hard-code the dial-peer 211 with G.729 codec. On an inbound call to a DID terminating on the IP phone, the call negotiated g.729 and completed successfully. No issues.Now I created a voice c...

Kalyan iyer · 09-22-2012

I have a customer that has a unique requirement. They use UCCX 8.5 and each of their helpdesk agent phone (7942 phone) has two lines, line 1 - an ACD line and a line 2- non-ACD line. They log in using CAD agent on their line 1 and receive ACD calls...

Kalyan iyer · 03-25-2014

Hello Vinh, I was trying a lot of different things and the last thing I changed was to set the media encryption mode on the CUCM neighbor zone to unencrypted to make this work.

Kalyan iyer · 03-25-2014

I have the same problem - J4W version 9.6 registered with CUCM 9.1 trying to call EX90 registered with VCS 7.2.2 over a SIP trunk. Call is established but no audio/video. Checked Firewall and routing - no issues. Please let me know if you find somet...

Kalyan iyer · 10-08-2013

Thank you all for the response. I understand that if the bandwidth is available to do G711, it will choose the best available codec. But the phones and the CUBE are connected through regions that are set up for only G729. Also on CUCM 9.1, there is ...

Kalyan iyer · 10-03-2013

Thank you for reply. Early offer is being used. From the SIP traces, I see that the when the call comes in, the service provider (in this case Verizon), sends the SDP both G729 and G711 in their SDP. CUBE sends in its invite to CUCM both G729 and G71...

Kalyan iyer · 09-27-2012

Anand,Thank you. That helps. Kalyan

Member Since	‎08-09-2012 06:11 AM
Date Last Visited	‎09-25-2019 12:21 AM
Posts	22
Total Helpful Votes Received	5

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Voice class codec issue

UCCX agent still in "Talking" state after transferring the ACD call to their second line

Hello Vinh, I was trying a

I have the same problem -

Voice class codec issue

Voice class codec issue

UCCX agent still in "Talking" state after transferring the ACD c