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sacik
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Level 1
Member since ‎05-11-2022
‎02-27-2025
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CTI Ports in UCCX with pending call

01-04-2023
Hi, About UCCX with CTI ports and Call Control Group. 1- When all the agents are busy and a new inbound call arrives, the call is pending; but does this call use a CTI port? 2- Can we monitor the CTI ports in use? Regards,
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Member Since ‎05-11-2022 07:28 AM
Date Last Visited ‎02-27-2025 06:36 AM
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