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sacik
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CTI Ports in UCCX with pending call
01-04-2023
Hi, About UCCX with CTI ports and Call Control Group. 1- When all the agents are busy and a new inbound call arrives, the call is pending; but does this call use a CTI port? 2- Can we monitor the CTI ports in use? Regards,
Re: CTI Ports in UCCX with pending call
01-05-2023
Thank you Roger. I'll check RTMT to find out the info.
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