CTI Ports in UCCX with pending call

[sacik]

Hi,

About UCCX with CTI ports and Call Control Group.

1- When all the agents are busy and a new inbound call arrives, the call is pending; but does this call use a CTI port?

2- Can we monitor the CTI ports in use?

Regards,

[Roger Kallberg · Accepted solution]

As soon as a call is answered by the script it will use a CTI port. I think that you should be able to see the usage of ports from RTMT.

[sacik]

Thank you Roger. I'll check RTMT to find out the info.