I have a question around regulations on Automated Dialers.I have been researching on the TCPA regulations.The question is once a record is loaded into a Campaign is there a timeframe on when that record has to be called on?The environment I joined re...

I have a question in relation to the SRND.It states that the Maximum Outbound Skills per Agent is 5.I am walking into a pre-existing environment where I see an agent has 30 skill groups that are purposed for Outbound Calls. What would be the conseque...

Is there a way to set the Peripheral Variable in an ICM script to be the EnterpriseName of the Call Type? I see that there is an option of setting it to the Call Type ID. I am on UCCE version 12.5.