Member since ‎06-09-2022

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I have a question around regulations on Automated Dialers.I have been researching on the TCPA regulations.The question is once a record is loaded into a Campaign is there a timeframe on when that record has to be called on?The environment I joined re...
I have a question in relation to the SRND.It states that the Maximum Outbound Skills per Agent is 5.I am walking into a pre-existing environment where I see an agent has 30 skill groups that are purposed for Outbound Calls. What would be the conseque...
Is there a way to set the Peripheral Variable in an ICM script to be the EnterpriseName of the Call Type? I see that there is an option of setting it to the Call Type ID. I am on UCCE version 12.5.
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Member Since ‎06-09-2022 03:06 PM
Date Last Visited ‎11-18-2022 01:57 PM
Posts 3