Hi All, I cant thank Nima enough, the bug fix worked and the system has been stable for several weeks now, the fix has saved me lots of money in travel to remote Australia and even better the customer has a fully operational / stable telephone system. Thanks again   ... View more

Hi Nima, The SMB TAC Engineer could not extract the logs so at this moment i am upgradeing the firmware and hopefully it fixes my problem, if not i will have to return the unit under the RMA they issued. The system dropped about five times today during FXO calls, thanks again for your assistance and i will see how it goes tomorrow ... View more

Hi Nima, Thanks for your prompt answer SMB TAC are very against me applying the new software as per email excerpt below but based on the release notes it will fix my problem of system reboots on FXO calls. I have at this stage got around the problem by reconfiguring the way the calls come into the UC320 and the system has been stable for over 24 hours now. so i am between a rock and a hard place as to where to go next   Hello Simon,   We are aware of that a Limited Deployment (beta) version of the firmware may solve some issues, but because it is a Limited Deployment (beta) version, it can introduce new problems. When you are using beta version, you should be aware that it is not fully tested and for that reason our procedures require to use it as last resort.   As the Limited Deployment code should be used only if in its release notes there is a fix for the specific issue. Because we did not see any symptoms of the defect in the logs which you sent me, at that moment I could not advice to use the Limited Deployment code.   Regarding the RMA, it has been requested by our L2 engineers.   ... View more

Hi Nima, Thanks for letting us know how to get there, 1 question can i do this remotley through the WAN port or does the upgrade drop the system to factory defaults, or if anyone else who has already done the upgrade let me know if the UC defaults.   Thanks in advance   ... View more

Hi, Thanks for your response, i have tried contacting SMB support severatimes this morning ending up in India, Bulgaria and Malaysia and no one can assist in finding this patch, each time i call through to SMB support i insist on getting the US SMB team as i find they seam to be the best but never get there, anyway i guess i will stop complaining now and never install a Cisco product again as they just dont now what they are doing anymore, dont care obout the SMB market ... View more

I to have the same problem here in Australia, i contact Cisco SMB support and they want me to return the UC320 under a RMA, when i have returned the box they will send me a new one, however one problem i installed the system at a site which is over 4000KM away from my office costs me $2000 to go to site twice let alone the 4 days it takes for all the travel and then the customer is stuck with out any phones for this period of time. CIsco has now really showen that their SMB support does not know what they are doing and now that they have dropped the SMB / UC product line they dont really give a stuff. Cisco is now the new White box company.   It is time for us all to take to social media and tell the world how bad Cisco really is !! ... View more