Hello Experts,We want to pass metadata from PCCE-Finesse to CalabrioOne.We used the HTTP POST API call to https://calabriocloud.com/api/rest/recordingcontrols/metadataand pass the JSON body:{ "acdServerId":"13", "acdId":"6174", "metadata" : ...
If there is a valid sessionId passed, I am able to get the APIs to POST, GET data. What is the response that you get (for example: "description": "Command METADATA sent successfully for agentName" ?The other thing to note, is that the Roles and Permi...
Hi Bryce,I am not really familiar with the architecture/layout on this customer. But there are 03 on-prem servers and one of them is named the "RECSYNC".
Thanks Bill. I had started by adding just a couple of metadata and selected ACD Data (as in the attached screenshot). The Read-Only attribute grays-out when I select an ACD Data. The Metadata fields are grayed out when I open the Interaction (as in t...
Hi David,Sorry for the confusion, when I said metadata, I meant the PeripheralVariables (as in my JSON example).I appreciate the answer from Marek. I haven't worked on Gadget, so I wanted to gather alternate ways that Experts have tackled the problem...
Thank you, Marek.Experts, Are there other ways to solve for this - send metadata (essentially variables 1 through 10) from UCCE to CalabrioOne?Any suggestions please?Thank you.
