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Recently the business that I’m working with started to deeply analyze the UCCE dialer reports and looked at efficiency of the leads. What was strange that at the beginning of the year all the stats dropped especially in the detection of the answering...
Many times, in my career, businesses came to me asking if there is a chance to change something in Cisco Finesse. In most cases it ended up in the development of a custom gadget that changed the Finesse UI (change of color of some parts of UI), added...
Dear Community,A couple of months ago Cisco gave us a new opportunity to write integrations for Cisco voice gateway - Cisco Unified Communications Gateway Services API Guide (Link). One of the available API’s is XSVC which can be used for route monit...
As an add-on to what guys have already mentioned, the cause of the disconnects can be related to browser sleep functionality. Modern browsers reduce or even sleep tab content (including web sockets) to reduce load. To avoid this, just add some exclus...
Here is a sample custom gadget for the Enghouse Call Recorder. It uses the API to pause/resume recording and also indicates the recording state: https://youtu.be/NNgsc5oHLBg
In my opinion you should stay with the APIs that you have mentioned but you should not pull this data on a call-by-call basis, especially if you have more than 100 users (if you use list option you are only allowed to pull 100 entries, at a single re...
