About BlakeR

BlakeR · 10-17-2023

We have a Webex Contact Center sandbox and I am in the process of testing out the Search API. I am looking at samples on githubWe are currently using Webhook subscriptions to create detailed Task call legs (IVR Leg, First Agent A leg, Transfer to Age...

BlakeR · 07-06-2023

Hello,I'm researching how to authenticate into Webex Contact Center to use the API with only an Integration Client ID and Client Secret.I'm currently using Postman (webex-contact-center-api-samples/postman-sample at main · CiscoDevNet/webex-contact-c...

BlakeR · 05-16-2023

Hello,What are the ways to link call routing from an on-premise Cisco UCM (CUCM) to Webex Contact Center (WxCC)? First impressions from reading documentation are linking the destination number of the CUCM call leg to the Entry Points listed by the Wx...

BlakeR · 01-13-2023

Hello,We collected about 1.5 days worth of Webhooks back in October 2022 from a client.Certain Webhook Types had missing "createdTime" keys under their "data".This appeared to happen with about 1/2 of the "task:ended" and all of the "task:on-hold" We...

BlakeR · 01-13-2023

Hello,We are developing a live dashboard for WebEx Contact Center utilizing the Webhooks Subscription API. We noticed a quirk when it comes to Courtesy Callbacks.Issue #1:When the Caller calls in and a new TaskID is generated, we receive the "task:ne...

BlakeR · 07-06-2023

Thank you for the detailed explanation.I know that Webex Calling has introduced 'Service Apps' for background service implementations. Do you know if 'Service Apps' will become available for Webex Contact Center as well?

BlakeR · 05-16-2023

Thanks for replying. I have some clarifying comments to add to my original question.Clarifications:When you have an on-premise CUCM and an on-premise Cisco Contact Center Expresses (UCCX), we are able to use the `protocolCallRef` to link together CUC...

BlakeR · 01-18-2023

Unfortunately, we do not have any recent taskIDs to share. In the next month or so, we should be working with another client. I'll reply to this thread with examples from those taskIDs if the issue is still present.

BlakeR · 01-18-2023

Do you mean the "taskId"? I don't see a interactionID key in the in any of the Webhooks we received. One "taskId" sample that has both "task:ended" and "task:on-hold" Webhooks with missing "createdTime" keys is "49036f7b-ceed-410e-8581-32eda14c1cf5"....

BlakeR · 09-08-2022

That was indeed the issue. We had our customer double check and add the licenses required and we are now getting the Scopes we expect and the "Try Out" samples are working as well.Thank you.

Member Since	‎09-07-2022 08:16 AM
Date Last Visited	‎10-19-2023 07:32 AM
Posts	15
Total Helpful Votes Received	10

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Questions around the GraphQL Search API

WxCC: Authenticating with only the Client ID and Client Secret

On-Premise Cisco UCM to WxCC Call Routing Linking

Webhooks: Certain Types missing "createdTime"

Webhook for Courtesy CallBacks Tasks missing hang-ups

Re: WxCC: Authenticating with only the Client ID and Client Secret

Re: On-Premise Cisco UCM to WxCC Call Routing Linking

Re: Webhooks: Certain Types missing "createdTime"

Re: Webhooks: Certain Types missing "createdTime"

Re: POST Access Token 200 Response missing scopes