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Hello.We have a background service that uses the REST API to run reports so we can download them automatically. In order to run a report via the API a templateId is required. The current REST API call that fetches the list of of report templates is m...
Hello,We use two different API methods to collect Webex Calling call legs for analytical reporting for our customers.The 1st method used is the `v1/cdr_feed` GET API call. See: https://developer.webex.com/docs/api/v1/reports-detailed-call-history/get...
Hello,We have started polling for CSRs for reporting purposes. We have multiple customers, and for Customer_A we had no issues with the GraphQL queries we were running.Then, we started trying to poll for CSRs for Customer_B, and started running into ...
We have a Webex Contact Center sandbox and I am in the process of testing out the Search API. I am looking at samples on githubWe are currently using Webhook subscriptions to create detailed Task call legs (IVR Leg, First Agent A leg, Transfer to Age...
Hello,I'm researching how to authenticate into Webex Contact Center to use the API with only an Integration Client ID and Client Secret.I'm currently using Postman (webex-contact-center-api-samples/postman-sample at main · CiscoDevNet/webex-contact-c...
@Janos Benyovszki :What I find interesting is the GraphQL query in question started returning 500s for Customer_A too, but only for older data from back in February. The very same GraphQL query was working fine for recent date ranges including today....
Thank you for the detailed explanation.I know that Webex Calling has introduced 'Service Apps' for background service implementations. Do you know if 'Service Apps' will become available for Webex Contact Center as well?
Thanks for replying. I have some clarifying comments to add to my original question.Clarifications:When you have an on-premise CUCM and an on-premise Cisco Contact Center Expresses (UCCX), we are able to use the `protocolCallRef` to link together CUC...
Unfortunately, we do not have any recent taskIDs to share. In the next month or so, we should be working with another client. I'll reply to this thread with examples from those taskIDs if the issue is still present.
Do you mean the "taskId"? I don't see a interactionID key in the in any of the Webhooks we received. One "taskId" sample that has both "task:ended" and "task:on-hold" Webhooks with missing "createdTime" keys is "49036f7b-ceed-410e-8581-32eda14c1cf5"....
