BlakeR
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Member since ‎09-07-2022
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We are using the GraphQL API Search (https://github.com/CiscoDevNet/webex-contact-center-api-samples/blob/main/graphql-sample/README.md) to pull TaskDetails in up to 24-hour periods. Before last week, this was working well and we were able to pull a ...
Hello,We are experiencing an issue with the Get-Agent-Statistics API call (https://developer.webex-cx.com/documentation/agents/v1/get-agent-statistics). When we call the API and ask for 15-, 30-, or 60-minute stat intervals, we are seeing what should...
Hello,I'm trying to track down if WebEx CC has Session IDs I can pull to link multiple Agent Contacts to 1 overall customer session.Example Call: Customers calls in and is transferred from Agent A -> Agent B -> Agent C before hanging up.I'm currently...
Hello,We are running into an issue where after authenticating successfully, the access tokens we receive from the POST response to https://webexapis.com/v1/access_token is missing scopes. The scopes we are asking are spark:people_read, cjp:config, an...
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Member Since ‎09-07-2022 08:16 AM
Date Last Visited ‎11-23-2022 06:03 AM
Posts 6
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